I didn't purchase my sims 4 game from origin so that may be the reason mine won't connect but on my game I hit connect it just says connecting for ages and ages and ages and then I have to click offline so someone please HELP ME
I had this problem too and found a fix, which may not be the best for you: that is using an Ethernet cable (wired Internet). It connects to your router and into your computer. I hope it helps!
I was just now having the same problems. I went ahead and did all what was recommended and nothing worked. So I did go ahead and right clocked to update in origin and then I right clocked the tile for the sims 4 in origin and clocked repair. It takes a few minutes but it worked for me.
May 2019 - last edited May 2019
.Today everyone has the same problem. The connection to the server is being repaired but no one knows when it will be successfully finally done.
I don't work for EA