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My Sims 4 won't connect to the Internet .

by sydneytboyd
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My Sims 4 won't connect to the Internet .

★★ Novice
Origin is connected to the internet, but Sims 4 isn't. Everytime I start my game up from Origin it works, but everytime I go to the sims 4 gallery everything is marked with a red X and says this item cannot be located. Everytime I attempt to connect to the Internet it says no connection found but I'm positive there is one since origin is connected. I need help! I want to download a lot from the gallery but I can't because of this reason ! Any ideas ?
Message 1 of 16 (22,471 Views)
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Re: My Sims 4 won't connect to the Internet .

★★ Novice

I also has this problem. I went into game options and unchecked the "online" box. Hit apply changes. Then i rechecked the box and hit apply again. I was able to connect! Hope this helps you too Standard smile

Message 2 of 16 (22,346 Views)
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Re: My Sims 4 won't connect to the Internet .

★ Novice
it still doesn't work for me and I'm getting very frustrated because I'm trying to get to the community but it won't work without the internet
Message 3 of 16 (21,643 Views)
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Re: My Sims 4 won't connect to the Internet .

Hero

You have red Xs or what happens for you ?

Happy Gaming
Crin


Trennlinie


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Message 4 of 16 (21,636 Views)
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Re: My Sims 4 won't connect to the Internet .

★★ Newbie

i tried this too but it keeps loading saying "attempting to connect" but it never actually loads i don't know if the server is down but it doesnt work nothing loads

Message 5 of 16 (19,289 Views)
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Re: My Sims 4 won't connect to the Internet .

★★★★★ Novice

Hi, Is your Origin in online mode? I was signing in on offline mode and this was meaning that the sims4 wasn't going online as well, But once I went online through origin, it was fine.

Message 6 of 16 (19,267 Views)
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Re: My Sims 4 won't connect to the Internet .

★★ Newbie
I have tried. Origin is connected, I've restarted, unclicked connect and reclicked it. Nothing. It's frustrating any other suggestions
Message 7 of 16 (18,792 Views)
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Re: My Sims 4 won't connect to the Internet .

★ Novice

I am having the same identical problem. I have cleared my cache, restarted my laptop, disconnected / reconnected, and logged off / on to my EA account. There has to be something else going on that EA is not telling anyone.

Message 8 of 16 (18,785 Views)
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Re: My Sims 4 won't connect to the Internet .

★★ Newbie

To me i have had the same it really bothers see a lot. PLEASE HELP US EA

Disappointed

Message 9 of 16 (17,184 Views)
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Re: My Sims 4 won't connect to the Internet .

EA Staff

@55_abc_108752 Could you please make sure that your game is fully up to date? To do so right click the Sims 4 game tile in Origin client and select 'Check for Updates'. You could also add firewall/antivirus exceptions for TS4.exe or TS4_x64.exe.

 

Let us know how you get on!

Message 10 of 16 (17,167 Views)
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