My Sims 4 will not start.

[greener987654321]

I just bought the sims 4 but I hit play and it did not load. I have been sitting here trying to play the sims at least once and it will not even start or load... I managed to get a black screen once after five minutes of waiting, but it shut down and gave me an error code. Please help me.

[MorningTimeCloud]

@greener987654321 I have moved your topic from the Origin forums to the Sims 4 section. Please do not create Sims 4 topics on the Origin section.

As mentioned in this thread http://answers.ea.com/t5/Origin/READ-HERE-For-any-type-of-issues-with-The-Sims-4/td-p/3432433

Thanks.

[imagenesis]

Hello!

Lets go ahead and try a few things here. And we can get it up and runnin.

I have a few questions for you.

What type of windows are you running this on?