I have the same problem, but with a Mac. It worked when I first loaded it, but now nothing.
I bought the game yesterday, so I'm trying for a refund now.
Does anyone have the steps to fix with Mac
The Mac forum is here: http://answers.ea.com/t5/The-Sims-Mac/bd-p/The-Sims-Mac
Has lots of good sticky threads you can read (or ask there)
Please only contact me via PM when asked to do so.
here is what fixed my problem
open up task manager
closes everything for origin and sims
open up origin
my issue was I had an update but I was downloading a game.
all I had to do was swap the download for the update and sims was working fine after the update.
I'm having a similar problem: i click sims it redirects me to origin and the game doesn't come up, so i click play in origin and it just redirects back to origin. I have tried the solutions in this thread and NONE have worked and im really worried because i love this game and now i finally have more time to play it decides to screw up WHY ME