My Sims 3 Game Has Disappeared From Origin!

[tiptopcaityru8]

I have recently restarted my computer because I needed to update it. After the updates, I opened Origin, logged in to find that my account had basically been wiped. My purchase of The Sims 3 had completely disappeared- there was no log of me buying it or anything. I re-entered the redeem code but it said: "This has already been used." I currently have no way to get my game back!

Please help!

[rumbutter]

if the game is missing  contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

[EveyOnline]

Hi!

Sims 3 expansions are no longer separate game tiles in Origin client. To see, download and install the expansion, right click the Sims 3 game tile in Origin client and go to 'View Game Details'.

[myriahguyton]

hi i have the same problem i've contacted them saying this there was nothing they could do but give me a dang coupon for half off game