My Messages

[LeorikS]

It says I have a message waiting for me in both the launcher and the website but I cannot access it. it gives me the error "OOPS! We are not able to process your request." I have looked and looked for a solution to this but have not found any that work or are worth my time to try either. How can I fix this?

[crinrict]

Try clearing your browser cache or use a different browser.

If that doesn't help, contact a customer support game advisor so they can take a look at your account

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html