Help us improve Answers HQ! Take Survey No, Thanks

My Launcher is Acting Wonky...

by 0213962012
Reply

Original Post

Highlighted

My Launcher is Acting Wonky...

★★★★★ Novice

To simply put it, I've been having recent trouble properly downloading my content as well as it starting up. This didn't happen a week ago, but now, for some reason it does pretty much nothing. The only way I was able to download .sims3packs was to manually double-click each item so that it could install. And for whenever I press the play button, the launcher will either grey out, startup mid-launch (which sooner than later will exit out and return me to the desktop), or my screen will be black w/o a loading cursor. I even fixed the compatibility to Windows 8 and to run through administrator, but nothing has changed. I also tried deleting the caches from The Sims 3 folder, so that it could regenerate, but whether or not it'd let me play, that would not happen.

 

So, I thought if I transferred my files to my new laptop that it'd fix my problems, but the issues follow. I re-installed several times, but no avail. I'm seriously out of loss.

Message 1 of 15 (591 Views)
Highlighted

Re: My Launcher is Acting Wonky...

@0213962012  Please undo the compatibility setting: Sims 3 doesn't need it, and compatibility mode often causes more problems than it solves.  Move your entire Sims 3 user data folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Let me know whether it loads and you can start a new save, as a test.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 15 (558 Views)
Highlighted

Re: My Launcher is Acting Wonky...

★ Guide
@0213962012 Hello would you be using origin? Please go to your game library right click the sims 3 game you will see the drop down with favorite and then look for repair or if you plan to move your game it's on the last one. My game is a little slow in loading sometimes too I am on windows 10 .Question do you see your welcome screen at all for the sims 3.Would you be able to screen shot it. Thank you
Message 3 of 15 (555 Views)
Highlighted

Re: My Launcher is Acting Wonky...

[ Edited ]
★★★★★ Novice

@diopter77 Untitled.png

 

This is what shows up now when attempting to launch. If not this, then the re-opening of origin's app or the graying out from the launcher, but nothing changes much in the end, unless I dared to play a vanilla game.

 

@puzzlezaddict I've done that while leaving my saved files in with my saved content, which ends up to where I am now.

Message 4 of 15 (402 Views)
Highlighted

Re: My Launcher is Acting Wonky...

[ Edited ]
★ Guide

@0213962012 

 

Hello, Have you moved over your file to a new pc?  Please check your origin on the library screen click origin and the first drop down will be application settings  go to install & saves next cloud  check if its green. (helpful when moving to new pc. Next origin in game check and see if this is off.  Back out . Next  please go to the my game library and I've added a screenshots what your looking for. Please go to my  game library, game properties details and see if its checked and save also  will see key code. Also add the origin with sims 3 with its shield  please confirm this is what you have on screen also, Thank you opportunity to help with your wonky game! I feel this place is not for me... I do not have thick skin. Don't fear these button on origin. I know you will find your solution! Someone once told me to uninstall an reinstall. Just added m to move my silly sims that have been on vac from 112412 which nothing helped. Be the change.Once again thank you!

Message 5 of 15 (370 Views)
Highlighted

Re: My Launcher is Acting Wonky...

@0213962012  What happens when you play in a clean Sims 3 user data folder with nothing else added to it?  The black screen with the white line is normal for Sims 3, but it's supposed to disappear in a second or two when the intro starts.  If the game only hangs on the black screen when you have content added into the user data folder, it's some of that data that's the issue.  I can help you sort through it if you want.

 

If you get the black screen even in a clean folder, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 15 (360 Views)
Highlighted

Re: My Launcher is Acting Wonky...

★★★★★ Novice
@puzzlezaddict When I play without content, the black screen doesn't appear, so I can easily continue.
https://pastebin.com/hxfZfmPq (non-clean folder)
Message 7 of 15 (261 Views)
Highlighted

Re: My Launcher is Acting Wonky...

@0213962012  An element of the 2005 VC++ runtime, which Sims 3 uses, is crashing when you try to play.  That might just be a symptom of bad cc, but it's worth uninstalling and reinstalling the runtime.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ 2005 x86 Redistributable, click on it, and Uninstall.  Don't touch any other version.  Then download and install a new one from Microsoft:

 

https://www.microsoft.com/en-us/download/details.aspx?id=26347

 

However, since the game works fine without your existing content, the issue is likely something in your old Sims 3 folder.  You can add it back in batches, testing each time to make sure the game still works.  Any batch that causes another hang on the black screen needs to be split and tested again until you find the problem file(s).  Any individual file that prevents the game from launching probably just needs to be trashed.

 

I'd start by going through the .dbc files (bundled custom content installed through the launcher) in DCCache, as those are the first suspect when the launcher starts acting up.  If you want to test the files individually, you can use "Method by Mell" on this page to do so:

 

https://sims3.crinrict.com/en/2011/01/tutorial-how-to-get-rid-of-unwanted-custom-content.html

 

If you don't want to bother with all that, you could delete all the .dbc files entirely and reinstall your cc in a clean Sims 3 folder.  If you test after every few .Sims3Packs, you'll know as soon as the launcher or game stops working, and you can sort through the most recent content you added.  In fact, if you save a copy of the Sims 3 folder you're installing the content into after each successful test, you can ditch the folder whenever it stops working and restore the most recent working version, so your other content doesn't get corrupted.

 

This can be kind of tedious, but it's the best way to make sure your game continues to work properly.  Once you start getting black screens, the only real solution is to uninstall the problem content, and if tracking it down is too complicated, then it might be better to start from scratch.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 15 (225 Views)
Highlighted

Re: My Launcher is Acting Wonky...

★★★★★ Novice
@diopter77
Yes, I'm currently trying to use it on this PC, which I switched over. I disabled the origin in-game button and ran origin's app as administrator. I've did everything that you've given me, but the intro to the game isn't playing. It's weird, because I deleted the essential folders (i.e. downloads, mods, caches, dcbackup, saves, saved sims) and it worked perfectly up until I dared to install more content (though, I'm not sure if that's the cause).
Message 9 of 15 (220 Views)
Highlighted

Re: My Launcher is Acting Wonky...

[ Edited ]
★ Guide

@0213962012 

 

Okay just a few more things to try and check here.  3 screen shots to help. Just to be sure all games are check. 4 are showing check and see if the others are checked. 

 1(354) launch screen 

2(354)_LI click the 3 dots

3(352)_LI check & save. go to game. and quit.

 

Restart, Now the intro should be working. 

 

Also you do have the options on the origin screen to right click and repair sims 3. 

 Clear the game folders just causes the game to render. To me uninstall would do the same. This is my opinion.

This is how it been done check the ea help forum or even the origin forum.

Thank you again. Off to download embroidery freebies. 

 

https://answers.ea.com/t5/AHQ-Community-Resources/bd-p/The-AHQ-Academy

 

Message 10 of 15 (181 Views)
Twitter Stream