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My Game Is Not Working

by MercedesCree

Original Post

My Game Is Not Working

[ Edited ]
★★★ Newbie

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? Basic
What expansions, game packs, and stuff packs do you have installed? Sims 4
Steps: How can we find the bug ourselves? Search what’s the issue with my game
What happens when the bug occurs? I need my money back
What do you expect to see? My game to work ASAP
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No

I just ordered the Sims 4 today. I have downloaded origin. Once I go to download Sims 4 it says “insufficient drive space available. either free up 9.50GB of space or select a different location.” I NEED HELP!! 


Edit By Crinrict: Removed all-caps from title

Message 1 of 2 (143 Views)

Re: My Game Is Not Working


Hi @MercedesCree 


for refunds, please either use the great game guarantee if you're still eligible or contact support:


Game advisors can be found through live chat or call-back


Click on this this link for fast finding 


In Details here: How to contact a Game Advisor



If you want help fixing the issue, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here:

You can attach the txt file to your post directly.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

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