Money refund

[bluestar530]

i payed for sims 4 and it downloaded on my computer and lap top and it wont work on either of them it completley downloaded through origin but it wont let me play them so i am asking for a refund.. i dont think i should have to pay for the game if i can play it i bought the ultimate edition for 69.99..please contact me

[EA_Aljo]

You really should contact EA support - http://help.ea.com/en/the-sims/the-sims-4/

Click on the Contact Us button at the bottom of the page and request a call back. They can troubleshoot your problem and also refund you if they can't get it working.

[rumbutter]

you can apply for the refund using these steps in the link scroll to The Origin Great Game Guarantee

https://www.origin.com/en-us/great-game-guarantee

Here's how: Visit your Order History and select the "Request a Refund" link next to any eligible product. Complete and submit the Refund Request Form. You'll get a response within 48 hours and your refund within 10 days if you meet the refund criteria.

or contact CS to assist with this

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...