Missing expansion packs after reinstalling The Sims 3

[KawaiiFantasia]

I uninstalled The Sims 3, as it was freezing quite a lot, and when I reinstalled the game only 1 of 5 expansion packs are there. How do I get them back?

[rumbutter]

see the new layout in Origin http://answers.ea.com/t5/The-Sims-3/FAQ-New-Origin-Layout-for-The-Sims-3-Expansion-Packs/m-p/4641393...

[KawaiiFantasia]

The expansion packs that I previously had say I need to buy them, despite me having done so before.

[rumbutter]

you'll need to contact support

contact CS via live chat


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser