Missing Serial Code with Sims 3 Origin Download

[myruin1989]

please don't laugh, but im hoping its just cause im that frustrated and not dumb, but what do you mean the 'origin client'?i downloaded a boatload of expansion packs, extras and worlds. All showed up on my bill so I know that went through. Unfortunately, my worlds haven't shown up anywhere. And im not sure what to do

[crinrict]

The Origin client is the program called Origin you download to your computer.

Store Worlds show in your purchase history on thesims3.com, not on Origin

See if this guide helps you: http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/m-p/1589911

[GraceCloud6414]

Thank you so much!

[LauraCroft96]

Thank you so much. mileyvery-happy:

[Maya1076]

AWESOME!!!!  I was about to get all kinds of pissed!  Huzzah!  Fixed!!!!

[leahucc]

I am having the same issue except the game is not appearing anywhere in the cient and I have tried logging in and out and refreshing. When I click on Sims 3 icon to play I am being prompted to enter the product code which I do not have. I then read Ineeded to register the game with Sims 3 online for the product code but I have no serial number from Origin to register the game. Please help!

[crinrict]

If you bought on Origin, it should show in myGames on the client.

If it doesn't, get in touch with a customer support game advisor

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[leahb86]

Just to reiterate what others have said, thanks so much for posting your solution!

I never received an email from EA for my game purchase, and when I made the purchase I was so tired that I just closed out of the webpage without thinking to jot down the code. With EA game advisors on holiday for the Christmas/New Year period I thought I might not get the chance to play my shiny new game through the break!

Thanks once again!

Kind Regards,

Leah

[bayleecain]

Mine doesn't pop up. Only the product key does.

[Oarnald]

Socorro cade este bendito serial, eu gostaria de saber porque quando compramos o jogo o serial nao vem junto? Onde fica a origem do cliente que afirmaram que está este bendito serial se encontra.