I have been transferred here from your main help chat as they were unable to help me. I have been experiencing some difficulty with the latest island living pack such as my vampire/Mermaid hybrid sims have transferred into full vampires when this was not the case before. I know this seems silly but when you pay a lot of money and get into your gameplay little issues do really annoy you. I hope you understand and be able to sort out this issue.
@Gemm666 I've moved your post to the Sims 4 tech section. Just so you know, Answers HQ is a forum for players to help other players; aside from the occasional EA community manager who passes through, you're not going to get any official help here. And new updates always break something. That's why there are patches.
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.