July 2021 - last edited August 2021 by crinrict
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.77.131.1030
What expansions, game packs, and stuff packs do you have installed? All except the Star Wars one
Steps: How can we find the bug ourselves? I have no clue
What happens when the bug occurs? I have the new Cottage Living Expansion pack (Pre-order). I have all the items in Bulid/Buy and in CAS. I can use the gameplay features. I can see the new neighborhood Icon on the World Map but when I try to enter the neighborhood nothing loads just a white screen. I can go to the festivals via notifications but if I try to leave the town square using the phone my game freezes and crashes because it cannot load the neighborhood on the World Map view. I will note that I have tried removing CC and Mods, the issue still persists, I cleared the Origin Cache files, issue still persists. It is also worth noting that I can enter every other neighborhood that there is except Henford on Bagley
What do you expect to see? I expect to see the neighborhood and the different lots there is on the world map
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I have removed CC and Mods, the issue still persists, I cleared the Origin Cache files, issue still persists
I cannot use the neighborhood in world view. All I see when I try to enter the new neighborhood is a white screen. I cannot even back out of the white screen and have to use the Window key to get the game to minimize and then close it.
Edit By Crinrict: Added Tag to Title
Solved! Go to Solution.
July 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2021
I have the EXACT same
problem and have tried all the ways to fix it like you have and still nothing. Just a white screen. So sad!!!
July 2021
July 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2021
This worked for me! (((: Thanks!
July 2021
Oh my gosh that worked! Thank you so much. I had deleted all my mods but completely forgot that one haha
July 2021 - last edited July 2021
Hi Everyone, Please help?
I have just installed Cottage living and made a new save game with a new family in CAS, when I went to move them into a house, I clicked on Henford-on-Bagley in manage worlds screen and it wouldn't show me the HoB world map, it was just a white screen, but I am able to go into other worlds like Newcrest as always, why won't the HoB world map show up?
I also have issues with build and buy mode, the category icons look like they are overlapping each other and you cant see what you are clicking on
Thank you very much x
July 2021
Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game
If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.
July 2021
July 2021
You are an absolute saint! thank you! <3
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