help

[fatheraugust]

@crinrict yes i have also repaired my game, i have no idea how to rename my user folder though uhhh

[crinrict]

HI @fatheraugust 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[bosskiidx]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? Listed below
Steps: How can we find the bug ourselves? Run the game until your loading a household
What happens when the bug occurs? Household gets deleted and goes back to manage world
What do you expect to see? My household load and I can play
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. March April update

‌

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Version 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? I have all the expansions except eco lifestyle. For game packs I have all except Star Wars and out door retreat. Stuff packs I have moschino stuff, laundry stuff, my first pet stuff, movie hangout stuff, and spooky stuff and I have the holiday celebration pack.
Steps: How can we find the bug ourselves? Load or start a new game as normal. Create a character and then pic any place to live and when that is done. When you’re loading to play in the household it shows up.
What happens when the bug occurs? When loading a household it deletes it and goes back to manage worlds. Then it shows up error code: 102.457b46:2316354a
What do you expect to see? I expect my game to run smoothly. I expect that when I am loading my household that it goes to gameplay without any error.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It’s the free patch update that occur between March and April.

‌

Is there a email or anyway that I can send the video. It’s not loading here 

[crinrict]

@bosskiidx This error is usually mod related.

Did you delete the localthumbcache file after removing your mods ?

[bosskiidx]

hey’, thanks for the reply. No I don’t think I did where can I find that ?

[crinrict]

@bosskiidx It's in your documents folder.

[Halie_Lynn]

I haven't played TS4 for a while and wanted to get back into it. I downloaded some new CC and made sure that my mods were updated but when I went to play the game after the most recent update, I got an error message after trying to play a household I created. I could move them in, but when I went to play it kicked me back to the world selection screen and gave me the error code 102:457b7b46:2316354a. I'm not sure what this means so I need help figuring out how to solve it.

Info:
I use a MacBook and I have CC/Mods downloaded to my game. Everything worked fine before the most recent update.

[crinrict]

@Halie_Lynn This error is related to a mod/cc that no longer works with the game. Best to remove all mods and check if it works without

It it works, you need to narrow down which one is causing it.

[Halie_Lynn]

Any suggestions on how to do that quickly? I know there isn't any software that is available for Mac users

[crinrict]

@Halie_Lynn I would start with taking out the new ones you added

If that doesn't help, use the 50/50 method: http://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content