June 2020
hi, so i have been experiencing a bug wherein whenever i try to click on my households, their icons won't show up and i cant even get inside of the house and play the characters at all. it started when i downloaded mods. on the first three days, the game was working well, but the error code has been showing up from time to time. and then the next day, i downloaded a new set of mods and voila, the bug happened. i tried to search for possible solutions such as removing local cache, disabling the mods, and removing the mods that made the bug happen, but it's still the same. i even tried to repair and update the game thru origin. it has been over a month and i miss playing my sims, please help
another thing, i opened my sims today and then after loading, the screen turned white. the bg music is still playing but it was nothing but a white screen T.T it only happened today
June 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2020
I didn't do anything after I reset it I just loaded a presaved family and it said the error still I'm not sure what else to do
June 2020
@SimmerStruggles Please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just start a new save and see whether you can play normally. Let me know either way.
Your existing saves will be intact, but the game won't read them. You can put them back later. First though, let's find out whether a new save works in a clean folder.
June 2020
I did that. But I'll try again last time I tried it didn't work it still shows the error
June 2020
@SimmerStruggles Pleaes clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
restart your computer, and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair. Start with another clean user data folder, and see whether you can play a new save.
September 2020
Hello I updated the gam and like everyone else my mod/cc working.
All my mod’s are up to data I put a lot of hours in to checking each one. Cleaning out my entire mods folder and placing back in. I don’t know what to do at this point. It works without the content. Is EA patching out content on purpose or is this just a accidental?
September 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2020 - last edited September 2020
104:645fba83:2ab672b35
This error code keeps popping up as soon as I get into any of my sims homes. Along with all the icons at the bottom are scrambled. Once I disable the Mods and custom content I've downloaded, it fixes itself. I've tried deleting and reinstalling Mods and custom content but it still pops up. Help please 🙏
September 2020
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
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