[MAC] origin crashes during update and it doesnt let me go online. [ Edited ]

[sandralanfranco]

hi!! origin ask me everytime i open it to go online, and when i try to go online, it tells me it needs an update, and when i update it, when its like 40% it crashes and tells me i cant update it, and doesnt let me go online.

Does it happens to sombody else??

i need Help!!!!

Thanks

ps: i play with mac.

[Tremayne4260]

Have you tried uninstalling and reinstalling Origin? 

- Make sure you are in Finder then click Go in the menu bar. Hold down Alt and the hidden Library folder will show up. Click on the Library folder.
- You now need to check in the following folders for any Origin files and folders:
Application Support (Origin)
Caches (Origin, com.ea.Origin)
Preferences (com.ea.Origin.plist)
Saved Application state (com.ea.Origin.savedState)

After you've trashed them, empty the trash then restart your Mac. Then redownload and reinstall Origin.

Open a Finder window and click on your Macintosh HD in the left hand section under Devices (if it's not there click on Finder in the menu bar then Preferences. Select the Sidebar tab and make sure Hard Disks is ticked under Devices), open Library, then delete the Origin folder.

Open Disk Utility and Repair Permissions - Applications > Utilities > Disk Utility

Then restart, then redownload Origin and try. Make sure you don't have anything else open.

[sandralanfranco]

hii!!! i did what you told me! but nothing works!!!

i dont know what to do!!!

i cant open origin at all now  

[Bluebellflora]

@sandralanfranco can you maybe try again? Here's a link to the page with instructions @Tremayne4260 posted, I've updated it slightly with a couple more files to delete. You really need to get rid of ALL the files listed. Try securely emptying your trash too instead of just emptying it. You should then redownload the Origin installer, don't just use the disk image you downloaded previously.

It would also help if we knew what kind of Mac you have:

Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on More Info depending on what operating system you're running:

- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics

- Are you running any antivirus?
- Do you have Time Machine/Spotify/Dropbox or similar running?

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- I am not affiliated with EA in anyway, shape or form. I'm just a long time Mac user who's been Simming since the beginning -

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[sandralanfranco]

@Bluebellflora

here what you ask!

MacBook Pro (Retina, 15-inch, Late 2013)

processor  2 GHz Intel Core i7

memory 8 GB 1600 MHz DDR3

version OSX YOSSEMITE 10.10.3 (14D136)

graphics Intel Iris Pro 1536 MB

i dont have an antivirus,
neether Time Machine/Spotify/Dropbox or similar.

I cant see the link you talked me about.

Help me please!!

thanx!

[Bluebellflora]

@sandralanfranco oops sorry! I often forget to add links mileyembarrassed:

http://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

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- I am not affiliated with EA in anyway, shape or form. I'm just a long time Mac user who's been Simming since the beginning -

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