2013-07-05 05:46 PM - last edited on 2013-07-15 01:33 PM by EA_Spectre
Origin ID: alec692
Are you opted into the Origin Beta? Yes/No: No
OS X version: 10.8.4
Processor: 2.7 GHz Intel Core i5
Memory: 8GB 1333 MHz DDR3
Graphics Card: AMD Radeon HD 6770M 512 MB
Expansion Packs You Have; Sims 3 Island Paradise, Sims 3 Pets, Sims 3 Ambitions, Sims 3 Generations, Sims 3 Late Night.
Any Error Message; Exception Raised,
Unhandled page fault on write access to 0x00000000 at address 0x7c4713b3.
Do you wish to debug it ? (<---- appears after launching the startup menu or midgame after crashing and returning to desktop.)
Description of what is happening: I could load the game and run the game although at any time the game would crash retun to my desktop and display the message above, however I uninstalled all the games and the reninstalled them and I can no longer run the game instead I get as far as opening the launcher, at which point an update patch is available I click update and the message above appears then the whole thing crashes.
Ursula: This is a completely different issue. Please open a seperate thread for it. You can also check our very helpful thread about Mac issues here:
http://answers.ea.com/t5/The-Sims-3/Links-to-Mac-help-threads-and-guides/m-p/749664
2013-07-05 07:22 PM - last edited on 2013-07-15 01:33 PM by EA_Spectre
Origin ID: ermorton332
Are you opted in the Origin Beta?: No.
OS X Version: Version 10.7.5
Processor, Memory and Graphics card information:
Expansions you have active: The Sims 3, The Sims 3 Generations, The Sims 3 Late Night, The Sims 3 Pets, The Sims 3 Seasons, and The Sims 3 University Life
Any error message received: Exception Raised. Unhandled page fault on write access to 0x00fa9004 at address 0x7001951e. Do you wish to debut it? Yes/No.
A detailed description of what is occuring: Either my game will shut out and I will receive the message above, which when I click yes or no, it will still shut the game out completely. OR! I will be playing and all of a sudden the buttons on the screen will be whited or blacked out with squares. My Sims cursor will disappear and return to my normal cursor and the game will freeze forcing me to shut off my computer and restart it for the game will not exit but sit frozen at this screen permanently.
A detailed description of any troubleshooting you have already attempted: I have attempted to delete a few items that I had purchased from the community. I also adjusted my settings and tried to talk to a customer rep via live chat but none would answer my messages.
Ursula: This is a completely different issue. Please open a seperate thread for it. You can also check our very helpful thread about Mac issues here:
http://answers.ea.com/t5/The-Sims-3/Links-to-Mac-help-threads-and-guides/m-p/749664
2013-07-05 07:33 PM - last edited on 2013-07-15 01:33 PM by EA_Spectre
2,4 GHz Intel Core 2 Duo
4 Go 1067 MHz DDR3
NVIDIA GeForce 320M 256 Mo
Ursula: Please try all the other trouble-shooting steps explained in the first post.
2013-07-05 08:45 PM - last edited on 2013-07-15 01:34 PM by EA_Spectre
Ursula: This is a completely different issue. Please open a seperate thread for it. You can also check our very helpful thread about Mac issues here:
http://answers.ea.com/t5/The-Sims-3/Links-to-Mac-help-threads-and-guides/m-p/749664
2013-07-05 09:22 PM - last edited on 2013-07-15 01:35 PM by EA_Spectre
If you would like to help with this investigation, please report your issue here on Answer HQwith the following information:
Ursula: This is a completely different issue as the one discussed here. Please open a seperate thread for it. You can also check our very helpful thread about Mac issues here:
http://answers.ea.com/t5/The-Sims-3/Links-to-Mac-help-threads-and-guides/m-p/749664
2013-07-05 11:51 PM - last edited on 2013-07-15 01:37 PM by EA_Spectre
Processor 1.8 GHz Intel Core i5
Memory 4 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 512 MB
Software OS X 10.8.3 (12D78)
SIMS HIGH END LOFT
SIMS ISLAND PARADISE
Ursula: You don't have to enter any serial codes for expansions and stuff packs that you ordered from Origin. Read more about that here:
http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/m-p/387162
2013-07-06 04:11 AM - last edited on 2013-07-15 01:38 PM by EA_Spectre
Origin ID: ravenkayleigh
Are you opted into the Origin Beta? Yes/No: No
OS X version: 10.6.8
Processor, Memory and Graphics card information: 2.4 GHz Intel Core 2 Duo, 4 GB 1067 MHz DDR3
Expansions you have/have active: Pets, Supernatural
Any error message received: yes, "exception raised: in handled page fault on read access to 0x000000008 at address 0x10011132, do you wish to debug it?"
A detailed description of what is occurring: I will go to the sims folder on my computer and click on the supernatural game because that is my latest expansion and then it will give me that message. I do not even get to open it.
A detailed description of any troubleshooting you have already attempted: I have tried to uninstall and reinstall 2 times now, and I've gotten a new update.
Ursula: This is a completely different issue as the one discussed here. Please open a seperate thread for it. You can also check our very helpful thread about Mac issues here:
http://answers.ea.com/t5/The-Sims-3/Links-to-Mac-help-threads-and-guides/m-p/749664
2013-07-06 03:46 PM - last edited on 2013-07-15 01:42 PM by EA_Spectre
Ursula: This has nothing to do with the issue we are discussing here. I can see the Pets expansion in your Origin, can you make sure that you log in with the correct account?
2013-07-06 07:34 PM - last edited on 2013-07-15 01:43 PM by EA_Spectre
Processor 2.3 GHz Intel Core i7
Memory 8 GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 1024 MB
Ursula: Please try all the other trouble-shooting steps explained in the first post.
2013-07-06 09:00 PM - last edited on 2013-07-15 01:44 PM by EA_Spectre
Ursula: This is a completely different issue. Please open a separate thread for your question. Thanks.