(MAC) We're Sorry, an error has occurred. Unnable to connect to EA servers [ Edited ]

[IXICHAMPIXI]

i recently bought a sims 4 code for my mac and used the redeem code on origin and i installed it. then i tried to play sims 4 but every time i try it would pop up: We're sorry, and error has occurred  We are unable to connect to EA servers to activate The Sims 4 on this computer using your account. please try again later. 

it has been 3 days of me trying and uninstalling the game and origin and downloading them again, logging out and back in again and i don't know what to do this was suppose to be a present for my girl friend and it doesn't work so i look stupid so please help

[Tremayne4260 · Accepted solution]

Try reinstalling just Origin.

- Make sure you are in Finder then click Go in the menu bar. Hold down Alt and the hidden Library folder will show up. Click on the Library folder.

- You now need to check in the following folders for any Origin files and folders:

Application Support (Origin)

Caches (Origin, com.ea.Origin)

Preferences (com.ea.Origin.plist)

Saved Application state (com.ea.Origin.savedState)

Open a Finder window and click on your Macintosh HD in the left hand section under Devices (if it's not there click on Finder in the menu bar then Preferences. Select the Sidebar tab and make sure Hard Disks is ticked under Devices), open Library, then delete the Origin folder.

After you've trashed them, empty the trash then restart your Mac. Then redownload and reinstall Origin.

Also try repairing your permissions. You can find this:

Open Disk Utility and Repair Permissions - Applications > Utilities > Disk Utility

[Phantomlover1717]

Have a look at this:
http://answers.ea.com/t5/Origin/HOW-TO-Fixing-quot-Origin-Login-Unavailable-quot/td-p/3218195

[IXICHAMPIXI]

Is there a way on mac?

[Phantomlover1717]

@Tremayne4260 

I'll tag someone with more knowledge of Macs. 

[IXICHAMPIXI]

Thank you i like to be different haha

[Tremayne4260 · Accepted solution]

Try reinstalling just Origin.

- Make sure you are in Finder then click Go in the menu bar. Hold down Alt and the hidden Library folder will show up. Click on the Library folder.

- You now need to check in the following folders for any Origin files and folders:

Application Support (Origin)

Caches (Origin, com.ea.Origin)

Preferences (com.ea.Origin.plist)

Saved Application state (com.ea.Origin.savedState)

Open a Finder window and click on your Macintosh HD in the left hand section under Devices (if it's not there click on Finder in the menu bar then Preferences. Select the Sidebar tab and make sure Hard Disks is ticked under Devices), open Library, then delete the Origin folder.

After you've trashed them, empty the trash then restart your Mac. Then redownload and reinstall Origin.

Also try repairing your permissions. You can find this:

Open Disk Utility and Repair Permissions - Applications > Utilities > Disk Utility

[IXICHAMPIXI]

Its still isnt working iv tried it all twice and i dont know what why its still not working?

[tomot360]

did you manage to get it working mine is doing the same  

[Tremayne4260]

Did you completely shut down and then restart your computer? That sometimes helps with connection issues.

[IXICHAMPIXI]

yea and i just tried it all again and still didnt work