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Lost registration code

by AussieBummie
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Lost registration code

★★★★ Novice

I bought Sims 3 Pets Plus and had it for a while but how I have a new computer and installed Sims 3 but I lost the code for Sims 3 Pets.. Any advice besides going to buy a new game?? :catsad:

Message 1 of 7 (1,925 Views)

Accepted Solution

Re: Lost registration code

Hero

Support can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 7 of 7 (1,919 Views)

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Re: Lost registration code

Hero

Do you still have the game installed on a computer ? If not, contact Customer Support. If you can prove that you bought the game, they should be able to give you a new one.

 

Here are the instructions on how to get the keys from your registry (PC only). Credits fo to Carl's Sims 3 Guide

You need to be signed in as an Adminstrator first.  Windows may require your permission to open the
Registry Editor and if so, just click on yes.

1.   Press the Windows key on your keyboard and type regedit in the search bar and press Enter.  
2.   Click on 'File' at the top left of the window that opens then click on Export.
3.   Choose a location and name for the file as this will be your backup registry file.
4.   Click Save.
5.   This backup is created just as a precaution.

Now to find your serial codes for each specific EP or SP installed on your computer:

  1. Expand the HKEY_LOCAL_MACHINE folder.
  2. Expand the SOFTWARE folder (Wow6432Node for 64 bit systems)
  3. Expand the Electronic Arts folder.
  4. Expand the Sims folder
  5. Expand the EP or SP you need the code for
  6. Click on ergc and in the box to the right under 'Data' you will see the code
  7. Write it down somewhere save
  8. Repeat above steps for each EP

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 7 (1,904 Views)

Re: Lost registration code

★★★★ Novice

Have you lost the disc, or the whole game?

 

If you've lost the disc, you can login to your Origin/EA/TS3 account by downloading Origin (http://origin.com), and then you can redeem your game code and download it from Origin.

Message 3 of 7 (1,900 Views)

Re: Lost registration code

★★★★ Novice
I have the disc I just lost the code to install it
Message 4 of 7 (1,892 Views)

Re: Lost registration code

★★★★ Novice

Try contacting EA Customer Support via. the phone, it's toll free - if you're not in the states you could call it via. Skype.

 

They are a lot more helpful than the web team. If you still have a receipt, you should be fine - if not try calling and see what they say. 

 

+18665435435

Message 5 of 7 (1,888 Views)

Re: Lost registration code

★★★ Newbie

I have the same problem, but it would help if somebody in the Sims 3 department would actually answer my call. Very displeased right now.

Message 6 of 7 (1,828 Views)

Re: Lost registration code

Hero

Support can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


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