Re: Lost Serial Code

by crinrict
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Lost Serial Code

★★★ Newbie

I recently had a virus on my computer, so I had to get the hard drive wiped, or something close to that, and so then I had to download all of my Sims games back onto my laptop. I then realized that I somehow lost my serial code for my Sims 3 High End Loft expansion pack so I am unable to download it back onto my laptop. Is there anything that I can do about it without having to buy it again?

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Re: Lost Serial Code

Hero

You need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. For Live Chat, make sure to choose US as your country.

 

If you registered the game at the Sims 3 site, they should be able to retrieve it for you, If not, they'll need some kind of purchse prove.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 2 (464 Views)

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Re: Lost Serial Code

Hero

You need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. For Live Chat, make sure to choose US as your country.

 

If you registered the game at the Sims 3 site, they should be able to retrieve it for you, If not, they'll need some kind of purchse prove.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 2 (465 Views)