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Lost My Games - Won't Reload

by SweetEscape2019
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Original Post

Lost My Games - Won't Reload

★★★★ Newbie

My game's won't reload in orgin. Origin updated on my computer and now it won't let me reload my games. It says my Game Codes have already been redeemed. What do I do? How can I reload my games? I have SIMS3 including the World Adventures, Pets, University and Supernatural.

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Re: Lost My Games - Won't Reload

Community Manager

What exactly do you mean by reload? An update of Origin should change nothing with your installed games.

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Re: Lost My Games - Won't Reload

★★★★ Novice

After the last origin update my game library is EMPTY.  It claims I don't have the games, but when I try to reload it says the product codes have already been used.  Second time this year this has happened.

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Re: Lost My Games - Won't Reload

@Cassanda_Wren  Does your computer run Windows or macOS, and which version?  Does Origin look normal, other than the empty game library, or do you see other weirdness too?

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 6 (139 Views)
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Re: Lost My Games - Won't Reload

★★★★ Novice

Thank you for starting to help.  As much as I refused to believe I have more than one origin account I apparently really DID!  I was able to sign into that one and my games are thankfully there.  

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Re: Lost My Games - Won't Reload

Community Manager
I'm closing this thread to stop it being necroed.

If you have any issues with Sim 4 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.

/Atic

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