Loading Error (with additional) [ Edited ]

[omanasim21]

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 165771220
What expansions, game packs, and stuff packs do you have installed? Uni, Island, Famous, Seasons, Cats & Dogs, City, Get Together, Get to Work Jungle Adventure, Strangerville, Parenthood, Dineout, Spa, Outdoor Retreat ALL stuff packs expect: Moschino, spooky, kitchen stuff and party stuff
Steps: How can we find the bug ourselves? Load the game (?)
What happens when the bug occurs? When I load the game there is an error. When I cue sims to do an action they do not do it. It gets stuck in the whim bar and they do not do it. I have to repeat the same action 2-3 times. Additionally, unsure if related but relationships disappear.
What do you expect to see? Sims do actions immediately. Parents/children to keep their relationship.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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Spoiler

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>d28fcd023172699f5f4429f2</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-08-24 14:59:36</createtime><buildsignature>Local.Unknown.Unknown.1.65.77.1220-1.200.000.459.Release</buildsignature><categoryid>organization_service.py:398</categoryid><desyncid>d28fcd023172699f5f4429f2</desyncid><systemconfig/><screenshot/><desyncdata>[manus] organization_service failed to handle zone load due to exception (AttributeError: 'NoneType' object has no attribute 'get_organization_status')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 117, in wrapped [&#13;&#10; kwargs : {},&#13;&#10; finally_wrap : &lt;function synchronous.__call__.&lt;locals&gt;.wrapped.&lt;locals&gt;.finally_wrap at 0x15358eef0&gt;,&#13;&#10; run_callback : &lt;function synchronous.__call__.&lt;locals&gt;.wrapped.&lt;locals&gt;.run_callback at 0x15358ef80&gt;,&#13;&#10; fn : &lt;function c_api_client_connect at 0x162ef35f0&gt;,&#13;&#10; self : &lt;areaserver.synchronous object at 0x15e479830&gt;,&#13;&#10; args : (3, 1008099679692, 91491909325580015, 'omanasim21', 818257597725612712, &lt;built-in method client_connect_completed of NoneType object at 0x149690ff8&gt;, 0, 'en-us', False)]&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in finally_wrap [&#13;&#10; args : (3, 1008099679692, 91491909325580015, 'omanasim21', 818257597725612712, &lt;built-in method client_connect_completed of NoneType object at 0x149690ff8&gt;, 0, 'en-us', False),&#13;&#10; kwargs : {},&#13;&#10; ret : -1,&#13;&#10; fn : &lt;function c_api_client_connect at 0x162ef35f0&gt;,&#13;&#10; run_callback : &lt;function synchronous.__call__.&lt;locals&gt;.wrapped.&lt;locals&gt;.run_callback at 0x15358ef80&gt;]&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper [&#13;&#10; args : (3, 1008099679692, 91491909325580015, 'omanasim21', 818257597725612712, &lt;built-in method client_connect_completed of NoneType object at 0x149690ff8&gt;, 0, 'en-us', False),&#13;&#10; kwargs : {},&#13;&#10; error_return_values : (-1, -2, -5, -7),&#13;&#10; fn : &lt;function c_api_client_connect at 0x162ef3710&gt;]&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper [&#13;&#10; args : (3, 1008099679692, 91491909325580015, 'omanasim21', 818257597725612712, &lt;built-in method client_connect_completed of NoneType object at 0x149690ff8&gt;, 0, 'en-us', False),&#13;&#10; kwargs : {},&#13;&#10; default_return : -1,&#13;&#10; fn : &lt;function c_api_client_connect at 0x162ef3680&gt;,&#13;&#10; log_invoke : True]&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 365, in c_api_client_connect [&#13;&#10; session_id : 3,&#13;&#10; account_id : 1008099679692,&#13;&#10; household_id : 91491909325580015,&#13;&#10; persona_name : omanasim21,&#13;&#10; zone_id : 818257597725612712,&#13;&#10; callback : &lt;built-in method client_connect_completed of NoneType object at 0x149690ff8&gt;,&#13;&#10; active_sim_id : 0,&#13;&#10; locale : en-us,&#13;&#10; edit_lot_mode : False,&#13;&#10; account : ID: 1008099679692; SaveSlotID: 0; locale:en-us,&#13;&#10; zone : &lt;Zone ID: 0xb5b08f327331aa8&gt;,&#13;&#10; client : &lt;Client 0x3&gt;,&#13;&#10; spin_up_mode : FullZoneSpinUp,&#13;&#10; time_stamp : 1598302770.331545]&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 566, in do_zone_spin_up [&#13;&#10; self : &lt;Zone ID: 0xb5b08f327331aa8&gt;,&#13;&#10; household_id : 91491909325580015,&#13;&#10; active_sim_id : 0,&#13;&#10; game_clock : game_clock,&#13;&#10; time_service : time_service]&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1474, in update [&#13;&#10; self : zone_spin_up_service,&#13;&#10; state_result : _ZoneSpinUpStateResult.DONE]&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 246, in on_enter [&#13;&#10; self : &lt;zone_spin_up_service._LoadHouseholdsAndSimInfosState object at 0x17fe70990&gt;,&#13;&#10; zone : &lt;Zone ID: 0xb5b08f327331aa8&gt;,&#13;&#10; zone_spin_up_service : zone_spin_up_service,&#13;&#10; household_id : 91491909325580015,&#13;&#10; household : Household Bolton (91491909325580015): ; ; ; ; ; ,&#13;&#10; client : &lt;Client 0x3&gt;,&#13;&#10; account_service : account_service,&#13;&#10; __class__ : &lt;class 'zone_spin_up_service._LoadHouseholdsAndSimInfosState'&gt;]&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 418, in on_zone_load [&#13;&#10; self : &lt;game_services.GameServiceManager object at 0x16ce3b7d0&gt;,&#13;&#10; service : organization_service,&#13;&#10; context : &lt;sims4.profiler_utils._TimedContextStub object at 0x143b00dd0&gt;]&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\organizations\organization_service.py", line 398, in on_zone_load [&#13;&#10; self : organization_service,&#13;&#10; org_id : 219855,&#13;&#10; sims : [818257636267198175, 818257681447192925],&#13;&#10; sim_id : 818257636267198175,&#13;&#10; sim : ,&#13;&#10; organization_tracker : None]&#13;&#10;AttributeError: 'NoneType' object has no attribute 'get_organization_status'rtim=0&#13;&#10;Client Session Time: 28.87&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0xdd4141d5&#13; &#10;Origin Version: 10,5,81,43142&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 10.15.6 (Build 19G2021) GPU: AMD Radeon Pro 5300M macOS Metal driver 0.0.0.0&#13; &#10;</desyncdata></report>

Edit By Crinrict: Added Spoiler Tags

[crinrict]

@omanasim21 Are you reporting 2 or 3 bugs here ?

What error are you getting ? Is the error that they don't do any actions or an error message or do you mean the Exception you included ?

Please use this thread for the relationships: https://answers.ea.com/t5/Bug-Reports/Sims-forget-already-existing-relationships/td-p/6887782

What do you mean by it gets stuck in the whim bar ?

[omanasim21]

Sorry. I've never reported bugs before. I see the reason for separating them. 

I am referring to the exception that I included.

As far as the whim bar, I mean the bar on the left. 

I cue actions and they get stuck or will not do it, or if they do it they don't complete the action.

For example, going for a jog, they don't jog for long - maybe 30 seconds before stopping. 

and stopping in the middle of cooking. 

Sometimes they don't perform the action at all and remain stuck. 

[crinrict]

@omanasim21 Ah, that'd be the action queue or just queue.
Do they just stop or stop to do something else ?

[crinrict]

@omanasim21 Are you still having issues with this ?

Do they just stop or do something else instead ?

[crinrict]

@omanasim21 Moving this to tech issues for further troubleshooting and info