Laptop shuts down when playing Sims 4

[erinh1999]

Hi! 

Oh my gosh you’re a star!! I can’t thank you enough! I couldn’t actually uninstall the Nahimic but I’ve disabled it and so far (I’ve played quite a lot) no crashes or even lag! It’s perfect, thank you so much! The laptop still gets hot, but apparently this sort of laptop just does so I’ve bought it a cooling pad and that helps a lot too. I really can’t thank you enough for all your help, especially after Dell weren’t helpful at all and said it was probably Origin that was causing the issue. 

Thank you again!