Language error after Origin update

[Iris258369]

Hello,

after the new Origin update I am unable to start the game.

The error message after trying to launch the game is:

Unable to start
The current user is not entitled to run The Sims 4 in the installed language

Thank you very much for your help in advance

[crinrict · Accepted solution]

Have you tried manually reinstalling Origin yet: https://help.ea.com/en/article/manually-uninstalling-origin/ ?

[crinrict]

We can't really help you with this. Best to contact a game advisor

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

[Iris258369]

Thank you, I will try it out

[Iris258369]

After waiting on live chat for 2 hours my best bet is to try to fix it on my own. Please wish me luck.

[crinrict · Accepted solution]

Have you tried manually reinstalling Origin yet: https://help.ea.com/en/article/manually-uninstalling-origin/ ?

[Iris258369]

I have reinstalled the whole game and it works. But thank you very much for your suggestion.

The game is in Czech again so I really hope, the next update will run smoothly and the text/code bug is solved by now.

[crinrict]

Good to hear.

Could you accept a solution if you're happy for now. You can always unsolve should it come back

@Iris258369

[slepice91]

I have the same problem. Did you already find the solutions? (I don´t want to reinstal the game ) Instaled language czech.

[queenveganlove]

Have you found any solution?? (I have the exact same problem.) 

[jpkarlsen]

@queenveganlove

Please read the accepted answer.