Jungle Adventure bridge disappeared and can’t click to walk anywhere.

[jillybebs]

I have the Sims 4 Jungle Adventure and for some reason it has worked perfectly until today. The bridge in the jungle after you’ve travelled through the first arch has gone, but my sim can still walk over the thin air, also once through that arch across the bridge I can’t click on the floor or any of the gates. Any help would be appreciated. Thanks! 

[jpkarlsen]

@jillybebs 

Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.

[jillybebs]

@jpkarlsen I have disabled mods and also removed that file and the bridge is still not there and I can’t move past the second arch

[jpkarlsen]

@jillybebs 

Try travelling Home or the Market then repeat your Jungle Adventure.

[jillybebs]

@jpkarlsen I’ve done that too 😭 and started new games with different sims. I think my game is broken

[jpkarlsen]

@jillybebs 

Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

[Isaevetonk]

My bridge was never there. Did you get your to work again? If so, how?

Thank you!

[crinrict]

@Isaevetonk Could you post a picture of what you're seeing ?

What settings do you have your graphics on ?

[kmb_simmer]

@jillybebs This sounds crazy, but i was having that issue too. I decided to click on the land that would have been connected by the bridge and tell my sim to “go here”, and she managed to walk across mid-air and on to the other side like the bridge was there. I would try that if the bridge is not appearing!

[HeyyItsBradleyA]

@kmb_simmer Thanks! I started laughing when she ran across 😂