It says I'm playing The Sims 4 but I'm not

[zoemcneill11]

I'm trying to play the sims 4 but the play button is gray. I tried logging out to see if that would help but it's saying that the sims 4 is running but it's not? I don't know what to do this isn't the first time this has happened.

[metalfenix_Raf · Accepted solution]

Open windows task manager (ctrl+shift+esc) and see if there are any sims 4 process running on the background (check the process tab), and finish them. then start the game again.

[metalfenix_Raf · Accepted solution]

Open windows task manager (ctrl+shift+esc) and see if there are any sims 4 process running on the background (check the process tab), and finish them. then start the game again.

[zoemcneill11]

Thank you so much

[lolabuckley]

OMG I LITERALLY LOVE YOU!!! u actually saved my life thank you soooo much!!! this helped me out 

[F4LL3NANG3LS]

@zoemcneill11 im having the same problem but the task manager doestn say there is sims 4 running

[EA_Darko]

Hey @F4LL3NANG3LS please do not bump older threads such as this.

I'm going to go ahead and lock this.

Darko