It claims code was already used

[laramacl]

To whom it may concern,

I purchased "The Sims 3 Starter Pack" today in "Game Stop" in Ireland.

I witnessed the employee finding the correct dvd and leaflet and placing it in the case. It was obvious the dvd had not been used before.

When I returned home and tried to download it, Origin asked me to make an account which i did, it then ask me to type in the product code.

I confirmed that it was a "The Sims 3" I was trying to download and it proceed to tell me that "This code has already been used".

I tried the Late Night CD that accompanied The Sims 3 CD and there was no problems-except for the obvious one that it won't work without the base game.

Please help me to resolve this issue.

Thanks.

[rumbutter]

FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/td... 

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

[F0XTR0Tsix]

@rumbutter Is there any way to contact and remedy this issue WITHOUT having to wait in queue of 1039 users for online chat with a rep??