April 2014
To whom it may concern,
I purchased "The Sims 3 Starter Pack" today in "Game Stop" in Ireland.
I witnessed the employee finding the correct dvd and leaflet and placing it in the case. It was obvious the dvd had not been used before.
When I returned home and tried to download it, Origin asked me to make an account which i did, it then ask me to type in the product code.
I confirmed that it was a "The Sims 3" I was trying to download and it proceed to tell me that "This code has already been used".
I tried the Late Night CD that accompanied The Sims 3 CD and there was no problems-except for the obvious one that it won't work without the base game.
Please help me to resolve this issue.
Thanks.
April 2014
if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...
March 2020