Sims 4 Won't Launch

[robdefalco]

@crinrict Shall I reset the pc if that helps? It says if I reset it I get to choose whether to keep the files or not and then It reinstalls windows

[crinrict]

@robdefalco I split your posts into a new thread cause your error code is different then the one you posted in. It's better to avoid confusion as the cause is different and hence the solution is too.

Do you have a The Sims 4 folder in documents\Electronic Arts\ ?

[robdefalco]

@crinrict Hello yes I do have it in the folder also I think I’ve sorted the issue. Although it will only let me play it on 32 bit not 64 for some reason when I clicked 64 it still said that error initiliazion at startup then the code, and when I’ve put 32 bit it finally launched but when I played it I had a notification saying 32 mode might impact the sims 4 packs and won’t function properly I think that’s the issue but it does work only with 32 yes.

[crinrict]

@robdefalco With legacy you can't play any packs newer than ROM so I don't think that's really a solution.

Could you check if there's any other security software on your computer ? Bit unsure if you've answered that question with all the moving/merging I've done :D

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

[robdefalco]

Here it is

[crinrict]

@robdefalco You have actually some defender errors in your dxdiag.

Could you check your windows updates if all is updated ?

[robdefalco]

@crinrict Yes I’ll check what do I do to check? And ones I’ve checked after that what shall I do?

[crinrict]

@robdefalco Go tp Windows Updates and see if there's any open updates you should be doing. If there are, install them.

[robdefalco]

@crinrict Thank you and I have, it’s just really slow in updating and downloading it stopped after and said it couldn’t update please help if can.

[crinrict]

@robdefalco Does it give you any error why it can't update ?