Sims 4 Won't Launch

[robdefalco]

Yes it says updates failed there were problems installing some updates , but we’ll try again later. Feature update to windows 10, version 20H2 Error 0x80070002

says that for some reason I’ve tried everything I’ve clicked try again and the same thing came up please help I’d appreciate it if you could, thank you.

[crinrict]

@robdefalco Can you check your system time and make sure it's current (google if you need help with that, I'm currently a bit short on time.

If that doesn't help, try this

(thanks @holger1405)

• Hit Windows key and X.
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
• Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
• If no errors were found reaped steps 1 & 2.
• Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
• The system will start validating soon. If it throws an error, please list it here.
• After it reaches 100%, hit Windows key and X again.
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
• Post the message you receive at the end of the processes here.

The Windows error you have is 0x80070002. There's lots of other suggestions on the net on that.

[robdefalco]

Hello I’ve tried that and all it keeps on saying is error I’ve tried them all it’s saying it’s saying the terms are not correct and no recognisable as the name of a Colette function script file or operable program. Please check spelling of the name or if a path was included, verify that the path is correct and try again. But thing is I have that if it’s correct I really don’t know what it would say this.

[robdefalco]

@crinrict Also what did you mean by this?
Post the message you receive at the end of the processes here?? I’m unable to post I don’t know how you do it

[holger1405]

@robdefalco 

If I understand you right the commands in @crinrict last post don't work. 

So lets get that step by step.

1. Press the Windows key and the "X" key at the same time.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
3. Copy and paste the line below this line into the PowerShell or CMD Window.
   DISM.exe /Online /Cleanup-image /Checkhealth
4. Press ENTER.
5. If no errors were found copy and paste the line below this line into the PowerShell or CMD Window. 
   DISM.exe /Online /Cleanup-image /Restorehealth
   
6. Press ENTER.
7. The system will start validating soon. If it throws an error, please list it here.
   
8. If there are no errors copy and paste the line below this line into the PowerShell or CMD Window.
   sfc /scannow
9. Press ENTER.
10. At the end of the sfc /scannow process there will be a status message. 
    Either screenshot this message or just wrote the wording down and post it here.

[robdefalco]

Hello thank you for this it still didn't work but I finally managed to update windows. i'm now on windows 10 version 20H2, but it still won't let me play the sims 4 in x64 mode only 32 bit. I really have no idea why.

[holger1405]

@robdefalco 

Can you please post a new DxDiag created under 20H1?

[robdefalco]

@holger1405 Yes how would I post a new one? It gives me the same one

[puzzlezaddict]

@robdefalco  Run a new dxdiag in the same way as you ran it before, then attach the new one you've created to a post.

[robdefalco]

There you go, this should be the new dxdiag