Initialization error at star upt[135dec40:29f00e76:00000083]

by SarahIsabel4495
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Initialization error at star upt[135dec40:29f00e76:00000083]

★★★ Newbie

Hi,

 

I am trying to install the sims 4 and the same error keeps appearing. I have uninstalled both the game and origin twice now and still it wont launch. I am not that great with computers, so if you could please give some simple instructions on how I can fix this it would be appreciated. What am I doing wrong??

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Accepted Solution

Re: Initialization error at star upt[135dec40:29f00e76:00000083]

★★★ Newbie

Ok that is fine... I dont know what that RAM thing means, i've messaged a friend of mine that works in IT, he's suggested that i return the game and he will look at my computer, if he can fix it I will re-purchase. Thanks.

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Re: Initialization error at star upt[135dec40:29f00e76:00000083]

Community Manager

Try uninstalling and reinstalling Origin. That has been known to fix this.

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Message 2 of 10 (1,148 Views)

Re: Initialization error at star upt[135dec40:29f00e76:00000083]

★★★ Newbie

I've already done this twice... I will try again but if it doesnt work, what do I do?

Message 3 of 10 (1,143 Views)

Re: Initialization error at star upt[135dec40:29f00e76:00000083]

Community Manager

I really don't know. So far this is what is fixing it. Try a manual uinstall instead - http://help.ea.com/en/article/manually-uninstalling-origin/

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Re: Initialization error at star upt[135dec40:29f00e76:00000083]

★★★ Newbie

This has still not worked, will I have any issues getting this game refunded?

Message 5 of 10 (1,123 Views)

Re: Initialization error at star upt[135dec40:29f00e76:00000083]

Community Manager

You can probably contact EA for a refund if you bought it through Origin. It is a known issue though so I wouldn't be surprised if a fix was released soon.

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Re: Initialization error at star upt[135dec40:29f00e76:00000083]

Community Manager

That could be a hardware problem, most likey faulty RAM.

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Re: Initialization error at star upt[135dec40:29f00e76:00000083]

★★★ Newbie

I didnt purchase the game online, I pre-ordered it into a store. I dont want to leave it too long incase they dont agree to take it back. I'm not trying to be rude, I do appreciate that you are trying to help, I'm just a little frustrated. Is there anyway for you to tell me what the error code actually means?

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Re: Initialization error at star upt[135dec40:29f00e76:00000083]

Community Manager

I don't know what the error means. Sorry Frown

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Message 9 of 10 (1,104 Views)

Re: Initialization error at star upt[135dec40:29f00e76:00000083]

★★★ Newbie

Ok that is fine... I dont know what that RAM thing means, i've messaged a friend of mine that works in IT, he's suggested that i return the game and he will look at my computer, if he can fix it I will re-purchase. Thanks.

Message 10 of 10 (1,133 Views)