Initialization Error - Sims 4

by Marilu_Tavares
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Original Post

Initialization Error - Sims 4

★★★ Newbie

I have a problem and i cant play the game Frown

This shows up:

 

Unable to start:

Initialization error at start up.

[135dec40:29f00e76:00000083:b032c32e]

Message 1 of 8 (454 Views)

Re: Initialization Error - Sims 4

@Marilu_Tavares Are you playing on a pc, mac, console?

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I do not work for EA or associated with EA other then helping other users in the forums.

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Message 2 of 8 (425 Views)

Re: Initialization Error - Sims 4

★★★ Newbie
@roberta591 I already found the solution! Thanks
Message 3 of 8 (420 Views)

Re: Initialization Error - Sims 4

★★ Novice

Ok, how did you fix it...because I'm having the same issue now and I'm about to give up DevilDevil

Message 4 of 8 (273 Views)

Re: Initialization Error - Sims 4

@TylerNKallie  Please try the suggestions here:

 

https://sims4.crinrict.com/eng/2014/09/unable-to-start-initialization-error-at-startup/

 

If those don't help, let me know what antivirus you use and whether you use OneDrive.  Please also run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 5 of 8 (263 Views)

Re: Initialization Error - Sims 4

★★ Novice

I have McAfee as my anti-virus.

Message 6 of 8 (234 Views)

Re: Initialization Error - Sims 4

@TylerNKallie Free up space on the system device.

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I do not work for EA or associated with EA other then helping other users in the forums.

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Message 7 of 8 (221 Views)

Re: Initialization Error - Sims 4

@TylerNKallie  Please set exceptions in McAfee for TS4_x64.exe and Origin.exe.  Here's how:

 

https://service.mcafee.com/?articleId=TS102056&page=shell&shell=article-view

 

If that doesn't help, please create a new admin Windows account and try to play in that, just as a test.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able to sign into Origin and won't need to redownload anything, but you won't have access to your current saves or other data.

 

It's also a good idea to clear up more space on your C drive.  While 13 GB is enough for everyday tasks, Windows will need more to run major updates, and you also don't want the free space dropping much from here.  The Downloads folder is a good place to look for extraneous files.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 8 (191 Views)
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