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Re: Incomplete Installation ("launcher has stopped working", etc) Help Needed

by mazzlemel
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Original Post

Incomplete Installation ("launcher has stopped working", etc) Help Needed

★ Apprentice

Has anyone come up with a new solution to the Sims 3 installation issue yet? Here is what happened to me:

 

1. Downloaded the Sims 3 from Origin

2. Pressed install

3. Chose my country from the launcher installer screen

4. Watched as the Installshield Wizard did nothing for about a minute (in the taskbar but nothing showing install progress)

5. Origin changed to "Play" as the option instead of install

6. Got the "The Sims 3 launcher has stopped working, Windows is looking for a solution to the problem" error box

7. Checked my folders (my documents and the Origin Games folders in Program Files (x86), no new files after the so-called install

 

After doing all the above, I scoured the internet and came up with these solutions, tried them all (not listed in any particular order, just as they came to mind):

 

1. Do a manual uninstall of The Sims and Origin (failed)

2. Clean the registry (failed)

3. Uninstall Norton before installing (failed)
4. Manually patch to 1.48 (failed)

5. Ensure all drivers/Windows are fully updated (that was done already, I always keep it current)

 

I spent an hour and a half on the phone with tech support, half of that being with one of the tech specialists. They suggested all of these things as well, and couldn't come up with a solution beyond that either. 

 

My computer's specs (pulled from the dxdiag):

 

Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz

Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120824-0336)

DirectX Version: DirectX 11

Memory: 8174MB RAM

Card name: ATI Radeon HD 4800 Series

Display Memory: 748 MB

 

I'm at the point now after redownloading this game eight times that I'm just going to go drop 20 bucks and buy a disc copy of the game. If someone can help me avoid that, however, it would be appreciated.

Message 1 of 7 (99 Views)

Re: Incomplete Installation ("launcher has stopped working", etc) Help Needed

Hero

the not-installing-and not doing-anything-useful-at-all-after-choosing-language is one of these curious problems (and no, I don't have a solution to it).

 

  • What country are you in and what was the language you chose ?
  • Do you have any background programs running while you try to install ?
  • How tech savy are you ? Would you be willing to use a tool called process monitor to see what's going on while you try downloading ? 

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 2 of 7 (97 Views)

Re: Incomplete Installation ("launcher has stopped working", etc) Help Needed

[ Edited ]
★ Apprentice

Canada, didn't get a language selection, and I had everything disabled while installing. Frown

 

When I tried installing it with the exe instad of Origin, it installed to the point of putting shortcuts on the desktop (about 50%), then jumped immediately to 75, then 100%. However, the necessary files aren't being installed.

 

I checked my programdata folder looking for Sims 3 files, and there are none to be found for the base game or any of the expansions that I have waiting to install (I own all of them). However, the files for MySims, Simcity, and my sims 2 game/expansions are there. Is this normal?

Message 3 of 7 (95 Views)

Re: Incomplete Installation ("launcher has stopped working", etc) Help Needed

Hero

If you download through Origin, they should be in Origin Games (or Origin)

 

But since you're having troubles, I don't think you'll find anything there.

 

Wish I knew. There might be a program that's conflicting.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 4 of 7 (88 Views)

Re: Incomplete Installation ("launcher has stopped working", etc) Help Needed

★ Apprentice

Yeah, I have no idea. I do find it odd that the installation files don't go to the installation folder like all the other games, but maybe that's just how the Sims games are set up.

 


The specialist is supposed to mail me out a physical copy (although that was 8 days ago and still no word on if it has shipped), since even she can't come up with a solution.

 

I didn't think I'd find a solution on here, but I figured I'd try lol.

Message 5 of 7 (84 Views)

Re: Incomplete Installation ("launcher has stopped working", etc) Help Needed

Hero

You can also try the tech forum at thesim3.com

 

Maybe someone can help there.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 6 of 7 (76 Views)

Re: Incomplete Installation ("launcher has stopped working", etc) Help Needed

★ Apprentice

Thanks. Standard smile

Message 7 of 7 (71 Views)
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