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Re: Inability to Log in to Sims Forums

by EA_David
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Original Post

No reset for Forum Password, Can't Log In

★★ Novice

I'm trying to log in to The Sims Forums and I get a message that tells me I'm already registered and that my Username is sarawithanh and I just need to enter my password. I've tried entering several passwords, including my EA password, and it keeps telling me they're all wrong - but there is no "Forgot Password" button anywhere! How do I reset the password so I can login in? I can't register a new account either because clicking the register button takes me to the same page, "You're already a registered user. Your Username is sarawithanh. Enter your password." I just want to reset the password! Frown

Message 11 of 26 (695 Views)

Re: No reset for Forum Password, Can't Log In

Community Manager (retired)

Hey there @sarawithanh,

 

I merged your thread with this one because it looks like this is the same issue.

 

I'll drop you a DM and hopefully, we will be able to sort this for you. Standard smile 

 

- Leeloo 

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Message 12 of 26 (678 Views)

Can't login to forums.thesims.com

[ Edited ]
★★ Novice

Hi I was wondering if anyone coild help with this, I've tried contacting EA and also The Sims facebook page but not heard anything back yet.

 

When I try to login to forums.thesims.com it re-directs to EA and asks me to sign in there (which works fine), then takes me back to the foruim and says my username is already registered (rachylala) and to just enter my password. However my password will not work!

 

I've tried this on incognito mode and a completely new browser so I know it's not a cookie or cache issue.

 

There is no option to even reset this forum password so I can't get past the login stage.

 

Thanks in advance for any help!

Message 13 of 26 (610 Views)

Re: Can't login to forums.thesims.com

@rachylala  I've merged your post with a longer thread on this issue.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 14 of 26 (578 Views)

Re: Can't login to forums.thesims.com

★★ Novice

Thanks! Fingers crossed hopefully someone will be able to help!

Message 15 of 26 (571 Views)

Re: Inability to Log in to Sims Forums

★★ Novice

I am having this problem currently. I reset my EA password (a couple of times, actually), trying to solve this problem, but The Sims Forums says I already have an account, with my EA username (not the email, just a username), and says every EA password I put in is wrong, but has NO link to reset the password. 

Message 16 of 26 (352 Views)
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Re: Inability to Log in to Sims Forums

[ Edited ]
Community Manager

@elonmellen Hey, can you check your DMs on AHQ? Hopefully we can get this sorted out.

 

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Message 17 of 26 (317 Views)

Re: Inability to Log in to Sims Forums

★★★ Newbie

I have the same issue - has this been resolved? I can't use the forums and I can't make a new account there either.

Message 18 of 26 (210 Views)

Re: Inability to Log in to Sims Forums

Community Manager
@riarawinter Hey, can you check your DMs?
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Message 19 of 26 (190 Views)

Re: Inability to Log in to Sims Forums

★ Novice
@EA_David Hi! I'm sorry if I am not in the right place with my question (I saw this tread was still active a week ago) but I have the same issue with the en_us forum. I can login on the nl_nl forum, but when I try to login on the en_us forum it says 'Enter your existing account password' and then it says my password is incorrect. I just don't get it because I can login on the nl forum. Thanks in advance. Standard smile
Message 20 of 26 (106 Views)
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