[INFO REQUEST] Sims 4 starting in small window/Not starting

by crinrict
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Original Post

Accepted Solution

[INFO REQUEST] Sims 4 starting in small window/Not starting

[ Edited ]
Hero

UPDATE

 

There's a new Origin patch now live. Close and reopen your Origin to be prompted for it.

 

If you get stuck on the loading screen, then you have a different issue. It's most probably caused by mods and custom content. A lot is broken by the newest patch and needs updating. Remove it until it is, then update your stuff.

 

 

Spoiler

This issue should now be resolved with the new Origin Beta Version.

 

To get Origin Beta, please follow these steps (credits: EA_Kristi)

 

  1. Go to Origin menu (top left corner of the client), Application Settings and General
  2. Tick the 'Update to the beta version when available' option
  3. Exit Origin client and restart
  4. Download and install the prompted update

There is no need to post your OER-IDs any longer UNLESS the beta version does not fix the issue for you.

 

If you don't want to download the Beta Version, you can still use the method of turning off Origin in Game.

 

 


 

After the latest Origin Update, there seems to be an issue that the game either doesn't start at all or starts in a very small Window and then sort of crashes.

 

If you have this issue, please use the Origin Error Report tool and post your OER ID in this thread.

 

After you've done that, try turning off Origin in Game/Origin Overlay (this is not Origin itself and you do not need to start the game to do this, just Origin). 

 

  • Open Origin
  • Click on myGames
  • Right-click on the game for which you want to turn off Origin in game
  • Choose game properties 
  • Tick the option Disable Origin in game for this game

OIE

 

If this does not work immediately, close Origin and make sure you have no ts4.exe process running (open Task Manager), and then restart your computer/Origin and try again.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 1 of 171 (29,906 Views)

Accepted Solution

Re: [INFO REQUEST] Sims 4 starting in small window/Not starting

Hero

This issue should now be resolved with the new Origin Beta Version.

 

To get Origin Beta, please follow these steps (credits: EA_Kristi)

 

  1. Go to Origin menu (top left corner of the client), Application Settings and General
  2. Tick the 'Update to the beta version when available' option
  3. Exit Origin client and restart
  4. Download and install the prompted update

There is no need to post your OER-IDs any longer UNLESS the beta version does not fix the issue for you.

 

If you don't want to download the Beta Version, you can still use the method of turning off Origin in Game.

 

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


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Message 67 of 171 (8,896 Views)

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Re: [INFO REQUEST] Sims 4 starting in small window/Not starting

[ Edited ]
Community Manager (retired)

Emphasis on please make sure you post your OER ID in this thread! This will help investigate (and ultimately solve) this issue. Standard smile

If this message helped you, please give it a bit of XP! Click the XP button at the bottom right of this post.
If it answered your question, click "Accept as solution". Thanks!
Message 2 of 171 (29,851 Views)

Re: [INFO REQUEST] Sims 4 starting in small window/Not starting

★★ Novice

My Origin Error report ID is: 

07f47755700091cf

Message 3 of 171 (29,837 Views)

Re: [INFO REQUEST] Sims 4 starting in small window/Not starting

★★ Novice

Hi, I did all of the steps listed here but my Sims 4 still won't work. My OER ID is: 07f47755700091cf

Message 4 of 171 (29,826 Views)

Re: [INFO REQUEST] Sims 4 starting in small window/Not starting

Hero

Do you also get the small window ? Did you restart your computer ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 5 of 171 (29,813 Views)

Re: [INFO REQUEST] Sims 4 starting in small window/Not starting

★★★ Newbie

OER ID:

 

07f49048800093fc

Message 6 of 171 (29,710 Views)

Re: [INFO REQUEST] Sims 4 starting in small window/Not starting

★★★ Newbie

ID: 07f4947780009466

Message 7 of 171 (29,700 Views)

Re: [INFO REQUEST] Sims 4 starting in small window/Not starting

★ Novice

report ID: 07f495d680009484

Message 8 of 171 (29,692 Views)

Re: [INFO REQUEST] Sims 4 starting in small window/Not starting

★★ Novice

07f49677700093fa

Message 9 of 171 (29,686 Views)

Re: [INFO REQUEST] Sims 4 starting in small window/Not starting

★★★ Newbie

OER ID:

07f496aa70009402

Message 10 of 171 (29,679 Views)
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