January 2019 - last edited January 2019
Gym lot disappeared on travel; Save folder contents deleted
In my game, the sim traveled to the gym and when she arrived there, it was an empty lot. I attempted to do a "save as" and when I did, it deleted the contents of my entire saves folder. All saves were gone, including the one that I was playing. When I quit the game (without saving), the folder was empty.
I had a sim travel from home lot to the gym in Willow Creek. When she arrived there, the Movers & Shakers gym was missing from the lot. There was a gym trainer NPC standing off to the corner of the lot.
At first, I thought I'd just go into build mode and place the gym back there, so went into Manage Worlds > My Gallery > clicked on the gym and then thought "This might screw something up, I should save to a different file before I do this". Backed out, clicked on "Save As", and there was nothing there - none of the several games that were previously there, and not the legacy file I was currently playing. Switched to Windows Explorer, and sure enough - the saves folder is there, but it's completely empty. Everything was deleted.
@SimQARobo wrote:Hello,
For anyone encountering this, we're wondering what virus scanner / internet protection software you're using (if any).
Also, if there is any other software that you like to use while playing the game, we'd like to know about that as well. EDIT: And if there are PC or Mac optimization/cleanup tools you have installed, we'd like to know that too.
Thank you.
I use McAfee Total Protection. A full virus scan ran before this happened, but nothing was flagged. As stated above, I was playing offline. I usually have Chrome and an Excel spreadsheet running, but no music or chat programs running. McAfee runs a cleaning routine to remove cookies and clean up rogue files, but that didn't happen during this time.
I have a full saves folder from 3 hours of gameplay before this happened. I also archived the entire TS4 user folder after it happened. I have played through with the "before" save, trying to get this to happen again, but haven't been able to duplicate it. I can upload both, but would prefer to PM the link, rather than post it here. In the meantime, I'll keep trying to lose my files again.
January 2019
January 2019
Don't have any mods
Nope
All of them. Issues started after I bought Get Together and Get Famous. (plus jungle adventure and laundry day)
windows 7
All except my own
Loading the game
House
48GB
I literally cannot play this game despite the fact I must have spent at least £150 on it... When is this going to get fixed? Why hasn't it been fixed when it's been going on since the game was released? It's unplayable for me now unless I want a new game every time I play. I've tried completely getting rid of cache, saves, repairing the game and every time I do this it happens on every new save after I turn the game off and go on it again later on.
January 2019
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Occasionally (10% - 49%)
What is your current game version number? 1.48.94.1020
What expansions, game packs, and stuff packs do you have installed? All except my first pets and spooky
Steps: How can we find the bug ourselves? It’s just on the penthouse in the arts district
What happens when the bug occurs? My penthouse has disappeared randomly after logging on to save file as well as the build below the penthouse. This has left an empty lot in its place
What do you expect to see? Penthouse and building beneath.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
I log on to my penthouse and it’s just gone with the building beneath it as well. I’ve tried logging on to the save file again but still no luck. All that’s there is an empty lot in place of where the tower black used to be! I’ve lost all my archeology gear!!!!!
January 2019
Hi @Amelialad
probably the same as this issue: https://answers.ea.com/t5/Technical-Issues-PC/INFO-REQUEST-Houses-Lots-disappear/td-p/4620279/jump-t...
Do you happen to have a backup from before it disappeared ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2019
Unfortunately not
January 2019
Hi @PixelFacex3
the trouble with this issue is that it's very evasive and the root cause to this seems to be very hard to find.
Do you have a save game from before the houses started disappearing ? That would be very useful to have.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2019
This happened to me this morning. I can't see any houses once I click into them. In most neighborhoods I can see houses on the neighborhood view, but they vanish when I click on them or bring a sim to them. One neighborhood doesn't even show houses in neighborhood view anymore.
Reverting to an old save file brought my houses back, thankfully. I used these instructions to do so and the problem is now fixed.
Here's my answers to the questions in case it helps solve the bug for the future.
I suspect low hard-drive space could have contributed to the problem for me.
Nope
Yes
Free holiday pack, Cats & Dogs
Mac OS X
All
Traveling
Just house
16.92 GB, ish, when this initially happened I had around 6 GB so I tried deleting applications and emptying my trash folder in case low storage space was causing the problem. Clearing up more space didn't bring the houses back.
Reverting to an old save file brought my houses back.
January 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads