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[INFO REQUEST] Can’t run with the Video Card in this System

by crinrict
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Original Post

Re: [INFO REQUEST] Can’t run with the Video Card in this System

[ Edited ]
★★ Novice

Here is my report ID: 07f75b7a8000aeba

Thank you for looking into this.

 

[UPDATE]:  Turning off Origin in game worked but I would really like to be able to have it on.  I hope this gets fixed!

Message 21 of 81 (772 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

★★★ Novice

@crinrict wrote:

@KMC1378 wrote:

@crinrict wrote:

@KMC1378 wrote:
I am having this issue. My OER ID is 07f60fef8000a5c0.

UPDATE: I have just disabled Origin and the game now launches, but my saved game is not there. And I'm guessing this means that I can't download the expansion pack until I can enable Origin again?

Origin in game should not have anything to do with your save games. Are they still present in your saves folder ?


Hey, many thanks for replying!

 

My saved games do appear to be in my saves folder. Before I realised that the video card fault was a known fault, I uninstalled and reinstalled my game to see if that fixed the problem. Before I uninstalled it, I moved my saves folder to my desktop. I moved the saves folder back following reinstallation. I do this every time I have to do a reinstall and I have never had any problems. But now, when I launch the Sims 4 and the main menu screen appears, there is no option to load a game. The only option I have is to click on the big play symbol which takes me to CAS to create a new family.

 

The option to load a game used to be in the top right hand corner of the main menu screen. Now I have 'My Packs' instead, plus the gallery, notification wall and options menu. There is no option to load a game in the options menu.

 

Thanks for your help.


Could you please open a separate thread for this. Thanks


Done, thank you.

Message 22 of 81 (764 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero

Could everyone make sure that they have beta opted in and download the newest beta version of Origin,

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 23 of 81 (760 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

★ Novice

Hi! I tried first with the beta update. That didn't work. Then I basically unistalled the game and installed it again. It now works Standard smile

I did not disable Origin in game before I installed it.

Thank you for your help!

 

Message 24 of 81 (748 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

[ Edited ]
★ Apprentice

@crinrict wrote:

@blunote00@  wrote:

Hey Crin, I have run the Origin Error Reporter at your request. Confusedmileywink:

My report ID is: 07f614cc7000a516


Do you still have this after update 9.5.11 ?


Yes I do. My Origin updated yesterday and I got the same. I cannot play unless Origin In Game is disabled. But the other issue is my fan kicks on as I have a Nvidia card. ceejay asked me about my fan in the Tech Responders thread on the site here. I won't be playing for a while if the issue doesn't get fixed. 

Message 25 of 81 (737 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero

Thanks blu

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 26 of 81 (727 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

★★★ Newbie

My OERID is  07f9c4187000bd8d

 

Tried disabling overlay and using beta client.

Message 27 of 81 (723 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero

and disabling overlay didn't help ? If not, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 28 of 81 (714 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

★ Novice

I'm having the same problem. I've tried almost everything the different posts say and nothing works. plzzz help!!Confusedmileysad:

c

My report ID is 07fbbce8000c895

Message 29 of 81 (705 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 30 of 81 (700 Views)
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