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[INFO REQUEST] Can’t run with the Video Card in this System

by crinrict
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Original Post

Re: [INFO REQUEST] Can’t run with the Video Card in this System

★★★ Novice

I have the same problem, I tried turning origin in game off but it didnt work. I also made sure that all my drivers are up to date and also the game runs on my graphics card. My pc meets both recommended and minimal requirements.

 

I have attached DxDiag

Message 61 of 81 (464 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero

Could you post the content of this file: documents\electronicarts\thesims4\config.log

 

Also has it ever worked for you ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 62 of 81 (461 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

★★★ Novice

No, it hasnt, I just purchased the game from Origin.

 

I attached the config.log file

Attachment
Download this attachment
Message 63 of 81 (450 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero

Looks fine

 

There's currently other people with the same issue. I can't see anything in common and I've forwarded to the devs. 

 

Try if it starts if you do a clean boot: https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 64 of 81 (445 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

★★★ Novice

Unfortunately this hasn't worked for me....

Message 65 of 81 (436 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero

Could you try a clean install of the video drivers and maybe try a different Windows user ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 66 of 81 (419 Views)

Re: [INFO REQUEST] Can’t run with the Video Card in this System

★★ Novice

The "Can't run with the video card in this system" error was resolved when a dxdiag error for another game pointed to a codec issue on my system.  Installing the standard k-lite codec pack resolved the issue for me.  Just make sure you get any codec packs from a trusted source, since this can be a vector for malware and trojans.

Message 67 of 81 (412 Views)

Re: [INFO REQUEST] Can’t run with the Video Card in this System

[ Edited ]
★★★ Novice
Thank you so much!!! This has fixed my problem!!

Thank you crinrict
Message 68 of 81 (397 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero

@Kristiyan2301 wrote:
Thank you so much!!! This has fixed my problem!!

Thank you crinrict

Glad to hear.

 

Could you tell me which of the two fixed it ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 69 of 81 (391 Views)
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Re: [INFO REQUEST] Can’t run with the Video Card in this System

★ Apprentice

I'm having this same problem. I've been playing the game for ages and was playing it just a few hours ago when all of a sudden this error message started with no clear reason. I tried turning Origin off in game but its still not working

Message 70 of 81 (366 Views)
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