January 2017
Could you post the content of this file: documents\electronicarts\thesims4\config.log
Also has it ever worked for you ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2017
Looks fine
There's currently other people with the same issue. I can't see anything in common and I've forwarded to the devs.
Try if it starts if you do a clean boot: https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2017
Unfortunately this hasn't worked for me....
January 2017
Could you try a clean install of the video drivers and maybe try a different Windows user ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2017
The "Can't run with the video card in this system" error was resolved when a dxdiag error for another game pointed to a codec issue on my system. Installing the standard k-lite codec pack resolved the issue for me. Just make sure you get any codec packs from a trusted source, since this can be a vector for malware and trojans.
January 2017 - last edited January 2017
January 2017
@Kristiyan2301 wrote:
Thank you so much!!! This has fixed my problem!!
Thank you crinrict
Glad to hear.
Could you tell me which of the two fixed it ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2017
I'm having this same problem. I've been playing the game for ages and was playing it just a few hours ago when all of a sudden this error message started with no clear reason. I tried turning Origin off in game but its still not working