Help us improve Answers HQ! Take Survey No, Thanks

Re: [INFO REQUEST] Can’t run with the Video Card in this System

by Juplika
Reply

Original Post

Accepted Solution

[INFO REQUEST] Can’t run with the Video Card in this System

[ Edited ]
Hero

After the latest Origin Update, there seems to be an issue that people with video cards that are just fine for the game, get a Can’t run with the Video Card in this System Message on Startup.

 

 

02/04 UPDATE : A temporary fix has been found. You'll find all the details following this link.

 

If you have this issue, please use the Origin Error Report tool and post your OER ID in this thread. Please make sure your Origin has version 9.5.11 before doing the report. You can check your version under HELP-About.

 

After you've done that, try turning off Origin in Game/Origin Overlay (this is not Origin itself and you do not need to start the game to do this, just Origin). 

 

  • Open Origin
  • Click on myGames
  • Right-click on the game for which you want to turn off Origin in game
  • Choose game properties 
  • Tick the option Disable Origin in game for this game

OIE

 

Other things you can try can be found in this post: Can’t run with the Video Card in this System

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 1 of 81 (11,316 Views)

Accepted Solution

Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero
Locking this thread. Please use this one for further info and tips.

https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/td-p/7600587/jump-...

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


View in thread

Message 81 of 81 (2,446 Views)

All Replies

Re: [INFO REQUEST] Can’t run with the Video Card in this System

[ Edited ]
★★★ Apprentice

My report ID is 07f5df6c8000a266 

thank you for this thread, I was about to cry when I tried to load Sims this morning! 

 

 

UPDATE: I turned off the in game overlay and it fixed immediately, I'd suggest trying that first! 

Message 2 of 81 (11,171 Views)
0

Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero

Could you try for me if the new beta update also fixes this issue

 

To get Origin Beta, please follow these steps (credits: EA_Kristi)

 

  1. Go to Origin menu (top left corner of the client), Application Settings and General
  2. Tick the 'Update to the beta version when available' option
  3. Exit Origin client and restart
  4. Download and install the prompted update

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 3 of 81 (11,156 Views)
0

Re: [INFO REQUEST] Can’t run with the Video Card in this System

★ Novice

I tried the origin beta test update but I'm still getting the same error about the video card =(

Message 4 of 81 (11,151 Views)
0

Re: [INFO REQUEST] Can’t run with the Video Card in this System

Hero

OK. 

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 5 of 81 (11,149 Views)
0

Re: [INFO REQUEST] Can’t run with the Video Card in this System

[ Edited ]
★★★ Novice
I am having this issue. My OER ID is 07f60fef8000a5c0.

UPDATE: I have just disabled Origin and the game now launches, but my saved game is not there. And I'm guessing this means that I can't download the expansion pack until I can enable Origin again?
Message 6 of 81 (11,136 Views)
0

Re: [INFO REQUEST] Can’t run with the Video Card in this System

★ Apprentice

Hey Crin, I have run the Origin Error Reporter at your request. Confusedmileywink:

My report ID is: 07f614cc7000a516

Message 7 of 81 (11,116 Views)
0

Re: [INFO REQUEST] Can’t run with the Video Card in this System

★★★ Newbie

Having this problem also, my Report ID is: 07f61ab77000a559 

Message 8 of 81 (11,108 Views)
0
Highlighted

Re: [INFO REQUEST] Can’t run with the Video Card in this System

★★★★★ Apprentice

My OER ID is:  07f62abf7000a5d5

Message 9 of 81 (11,087 Views)
0

Re: [INFO REQUEST] Can’t run with the Video Card in this System

★ Novice

I am also having this issue - my OER is 07f631778000a6e2. Thank you for looking into this!

Message 10 of 81 (11,081 Views)
0
Twitter Stream