Re: [INFO] Game not activating issue - Please post here

by kkursatcakin
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Original Post

Re: [INFO] Game not activating issue - Please post here

Community Manager

After answering these questions, please also create an Origin Error Report and paste its ID in here as highlighted in red below.

  1. Open Origin.
  2. From the menu on the top choose "Help"
  3. Select "Origin Error Reporter" (You can read more about it here: http://download.dm.origin.com/oer/en_GB.html )

You will see three screens as shown below. 

  1. For type of error select "Downloading Games"
  2. For the description of the problem, please include a brief description (copy/paste of your first post should do) and include a link to your forum post.
  3. Check the box to share diagnostic information and click on "Send Report"
  4. The error reporter will show the second screenshot from below and will then show the third screenshot when finished. On the third one mark and choose to copy (or write down) the Error Report ID text string (bolded) and post it here.

With this ID we will be able to take a closer look at what exactly has been going on. Thank you very much for taking a look in advance.

OER_tool.png

 

Cheers,

Nils

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Re: [INFO] Game not activating issue - Please post here

★★★ Newbie

Here is my Error Report ID: 

 

07b1a0c670017062

Message 122 of 207 (801 Views)
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Re: [INFO] Game not activating issue - Please post here

★★★ Novice

5. Which default input language are you using for your Windows? Turkish.

6. Are you using any kind of proxy or VPN software to connect to the internet? NO.

*And my Report ID is: 07b1a4a980016e3e

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Re: [INFO] Game not activating issue - Please post here

★★★★ Novice

Your Report ID is: 07b1a50770017076

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Re: [INFO] Game not activating issue - Please post here

★★ Novice

My Report ID is: 07b1a91880016e4d

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Re: [INFO] Game not activating issue - Please post here

★★★★★ Novice

Report ID: 07b1adf880016e60

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Re: [INFO] Game not activating issue - Please post here

★ Apprentice

5. english

6. No

Report ID: 07b1e1cf70017133

 

 

Message 127 of 207 (734 Views)
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Re: [INFO] Game not activating issue - Please post here

★ Apprentice

Hi,

 

there is a file called:

 

TS4_1011164_1015875_1015876_1015793_1015794_OnlineActivation_Log

 

in the file i see:

 

“Problem encountered obtaining license. Server code 408, OS error code 12002”

 

and also

 

Problem encountered obtaining license. Server code 408, OS error code 12007

 

maybe this can help also.

 

Message 128 of 207 (728 Views)

Re: [INFO] Game not activating issue - Please post here

Champion (Retired)

What happens if you delete your license files and then repair the game?

- Close the Origin client

- Go into C Drive> Program Data> Electronic Arts> EA services> Licenses> and I would say just delete all the licenses you have in there

- Open Origin client back up and repair the game

Message 129 of 207 (721 Views)
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Re: [INFO] Game not activating issue - Please post here

★★★★ Novice

My Report ID is: 07b2090980016f4d

Message 130 of 207 (708 Views)
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