[INFO] Game not activating issue - Please post here

[jrolih1]

Hi,

game shows up at my games, and when I click on it to play wonts a registation key. I thin it, s the same problem. Since it didn,t accept my first account a I made  a new one.  And got the answer: We could not activate The Sims 4 on this computer using the Origin Account you provided or if I use a new accout I get answer : WE, re sorry an error has occurred : We are unable to connect to EA servers to activate the sims4 on this computer using your account. Please try later.  (this is new one)- from today.

tnx for help

[kkursatcakin]

Hey you left us alone here. Advisor gave me new sims 4 and %15 discount code few dasy ago. I think they heping me. But now, i thinking thats all just for shut me up of course. And nothign is fixed.

Screenshot from issue

Date: 1 January 2015

[lisatulie]

This is ridiculous now. I have spoken to 3 EA advisors who were all completely useless and did not know how to fix the problem. 

Come on EA, solution please!! We have paid for the game, let us use it!!!

[azeez3]

I have the same problem ... i contact 5 or more advisor ...

one of them even said : 

Since I have provided you all possible information on this issue and you have been repeating with something that has already been informed is not possible, I am disconnecting this chat session, thanks for contacting EA, if you have any other query please feel free to contact us back again.

really rude .mileymad:

tried clear caches , reinstall,new codes , delete the games and adding it to the account again  by advisor,  ... noothing came from it ....

still not possible .

[EA_Nils]

Greetings everyone,

I have added two more questions:

 5. Which default input language are you using for your Windows? It might be worth testing whether you are able to proceed if you set it to English.

 6. Are you using any kind of proxy or VPN software to connect to the internet? 

Cheers,

Nils

[CloudyDaZ3]

Same issue here..

[azeez3]

1. Is this your first time installation or are you reinstalling the game ?  I did reinstall the game twice.
2. Did you buy the DVD or Download Version ? Download version.
3. Did you try the Game Time first ? Yes.
4. What country are you in ? Kuwait .

5. Which default input language are you using for your Windows?  English.

6. Are you using any kind of proxy or VPN software to connect to the internet?  No.

[lisatulie]

5. Which default language are you using for your windows? English

6. Are you using any kind of proxy or VPN software to connect to the internet? No

[CloudyDaZ3]

1. Is this your first time installation or are you reinstalling the game ? I reinstalled the game about 5 times.
   
2. Did you buy the DVD or Download Version ? The DVD version.
   
3. Did you try the Game Time first ? Yes.
4. What country are you in ? Romania.

5. Which default input language are you using for your Windows?  English.

6. Are you using any kind of proxy or VPN software to connect to the internet?  No.

[kkursatcakin]

1. Is this your first time installation or are you reinstalling the game ? Yes. It is first time.
2. Did you buy the DVD or Download Version ? I paid 180 TRY for the DVD of the Sims 4.
3. Did you try the Game Time first ? No i did.
4. What country are you in ? I'm from Turkey.

5. Which default input language are you using for your Windows? It might be worth testing whether you are able to proceed if you set it to English. My default input language is Turkish

6. Are you using any kind of proxy or VPN software to connect to the internet?  Nope.