I need to uninstall sims 4, will i lose my expansion packs and CC?

[shorty1984327]

HI! I have recently downloaded items of CC and my game was still working but I downloaded loads more of CC and now when I try and load up sims 4 I get a notifications saying I need to delete my CC and reinstall it or uninstall the game and reinstall it?

I have over 300 items of CC and don't want to delete it as it took me hours, so I need to uninstall my game but will I lose mt expansion/game packs and current CC???#

PLEASE HELP!!!

[172e3cda00349872 · Accepted solution]

You won't loose game progress, game saves or your custom content. Before you uninstall/reinstall, just back up your Sims 4 folder to the desktop and all your Sims 4 files should be fine.

[172e3cda00349872 · Accepted solution]

You won't loose game progress, game saves or your custom content. Before you uninstall/reinstall, just back up your Sims 4 folder to the desktop and all your Sims 4 files should be fine.

[shorty1984327]

how do i backup my sims 4 folder to my desktop?

[shorty1984327]

also do i just uninstall in origin?

[shorty1984327]

do i need to back up the whole sims 4 folder which includes saves and mods or specific folders?

[172e3cda00349872]

I usually cut my Sims 4 folder and paste it to the desktop and then cut/paste it back to the Electronic Arts folder afterwards.

Right-click on your Sims 4 folder, select Cut and Paste it to the desktop.

Then uninstall Origin. - Manually uninstall the Origin client
https://help.ea.com/en-au/help/origin/Origin/manually-uninstalling-origin/

You don't need to backup the whole Sims 4 folder, but it's the easiest way to back your Sims 4 files up that I've found. Everything gets saved, including game saves, mods and user options, and you won't loose anything.

[chihndrxx]

I need  some help too:c

[crinrict]

@chihndrxx Could you be a bit more specific ? Do the answers above not answer your problem ?

[714roy]

I played the sims 4 back in 2016 and I had I think 2 expansions on it. The vampire pack and the city one(I can’t remember the specific name) anyways I was downloading CC and I ended up getting a virus on the computer. So my dad worked his magic on the computer and got rid of virus. The bad news is that he restarted the whole computer. He deleted everything from his computer so it was like it was brand new. Three years later which is now, I found my sims 4 game (I have the disk version) I can play the sims 4 but all my expansion packs are gone :/ I don’t remember if I made the back up files for the sims 4 but even if I did they must have been deleted when my dad restarted the whole computer. I really don’t want to repurchase those expansion packs because it’s expensive. Is there away I can get them back? Shouldn’t there be a history of things I purchased? If not then idk ;-;

[crinrict]

@714roy They should all still be on your Origin account. If you don't remember what Origin account you used, you need to contact support

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

In Details here: How to contact a Game Advisor.