I keep clicking on play and a white screen pops up but then it disappears

[higgins_madeline]

When I try to play the sims4 a white screen comes up right after I click play but then it disappears. I haven't been able to play in a week. I have no mods. Please help. 

[puzzlezaddict · Accepted solution]

@higgins_madeline  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[puzzlezaddict · Accepted solution]

@higgins_madeline  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[higgins_madeline]

It worked! Thank you!