I just want to play the Sims 3 with expansion packs I bought

[coolgirl1441]

This is my last ditch effort for some help from the EA team. The advisors that you can talk to through EA help have assisted with simpler issues, but I have noticed that more complex ones (like the one I am experiencing) are not solvable through a back-and-forth chat box. The advisors seem to be extremely far removed from the actual EA team and enjoyers of EA content. I even went to the extent of providing photos with my name and EA handle/username, only to be shut down by one of them, discouraging me to even attempt at communicating with them again. I know EA cares about their loyal Sims fans, so it was disappointing to witness. I am trying to install Sims 3 expansion packs and am running into some issues. I could really use some help and I am growing increasingly frustrated. Back when there used to be an EA support number, I never ran into issues like these.

[SharpenedRazors]

@coolgirl1441 Not an EA advisor, but as a sims fan I understand your frustration. what issue(s) are you having when installing the sims 3 expansion packs ?

[puzzlezaddict]

@coolgirl1441  If you're trying to install Sims 3 Store worlds (anything listed here), keep in mind that those need to be installed through the Store site, not the EA App.  More information is in the first post of this master thread:

https://answers.ea.com/t5/Store-Issues/Sims-3-Store-world-can-t-register-install/m-p/12619800

For anything else, please list the content you want to install, and post the error message you get, if any, when you try.

[coolgirl1441]

@SharpenedRazors Since I bought the packs so long ago, I misplaced the installation codes. I’m trying to install them on my new computer. I figured it would be easy for EA to provide me with new codes since I have proof of purchase, but since it was either so long ago or for some other reason, the EA advisors insisted they cannot find proof on their end. That’s why I attempted to send photos over as attachments as a way to verify I’m not trying to steal from them, but obviously they didn’t listen. I don’t think it’s an issue any advisor or fan could solve unfortunately, and I tried escalating the issue in attempts to talk to someone on the EA team, but that is apparently not an option. Many years ago I was able to call EA support for a similar problem that they helped me resolve, but I think the new support format has put a wrench in communication. Thank you for responding though!

[SharpenedRazors]

@coolgirl1441 While I don't work for EA, I have customer service experience and to play devils advocate I have a feeling that this is most likely due policy rather than advisors being unhelpful.

Since you already exhausted resources I recommend to contact them again, and respectfully ask to submit a formal complaint, it may not change the outcome of the case but its worth a try.

Also check your other emails / EA accounts, maybe the code was redeemed in a different account.

Wish you the best and I hope that EA sees your feedback and that you can get help with this issue somehow. :-)

[puzzlezaddict]

@coolgirl1441  Do you have access to a computer where Sims 3 was previously installed?  If so, you might be able to find the codes there.  Here's how:

Windows:  https://sims3.crinrict.com/en/2013/09/how-to-find-your-serial-number.html

macOS:  https://bluebellflora.com/finding-your-serial-key-using-terminal/

[coolgirl1441]

@puzzlezaddict Thank you, I will see if that works!