Help us improve Answers HQ! Take Survey No, Thanks

I have a question about the warranty.

by jmanuelver

Original Post


I have a question about the warranty.

★★★★ Novice

Hi everyone, I'm from colombia and I've a question about the warranty (sorry for my bad english)
I want to pre-order The Sims 4 but I wanna know one thing: if my computer will spoil (my computer is very bad) maybe EA or Origin will give me another copy of the game, something like warranty?

Message 1 of 2 (141 Views)

Re: I have a question about the warranty.

Community Manager

@jmanuelver Hey, if you buy the game from Origin, you can use the Great Game Guarantee. Within a week of the game's release, or 24 hours of starting the game, you can return it for a refund. So in your case, you could get it, and if performance is unacceptable on your machine, you can return it.


You can find more info here:

It might also be worth keeping an eye out on the Origin store page for the system requirements. They're not up yet, but should appear closer to launch. These should give you a good idea of if you can run it or not.

Message 2 of 2 (134 Views)

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help