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I have a problem. i am trying to open sims 4 but i keep getting this error

by zeyneb828
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Original Post

Re: I have a problem. i am trying to open sims 4 but i keep getting this error

★★★ Novice

I have talked to the help desk, and confirmed that servers are indeed down, and they are working on fixing it.

Message 11 of 22 (1,273 Views)

Re: I have a problem. i am trying to open sims 4 but i keep getting this error

★ Novice

works for me, thanks! 

Message 12 of 22 (1,204 Views)

Re: I have a problem. i am trying to open sims 4 but i keep getting this error

★★★★★ Newbie

thx you dude!

Message 13 of 22 (535 Views)

Re: I have a problem. i am trying to open sims 4 but i keep getting this error

★★★ Newbie

i don`t can play but why?? there stand Upstream service unavailable

 

Message 14 of 22 (533 Views)

Re: I have a problem. i am trying to open sims 4 but i keep getting this error

★★★ Newbie

it seems that EA is server is actually have problem i think 

Message 15 of 22 (458 Views)

Re: Sims 4 game suddenly wont work

★★★★ Novice

If this is on origin, then you have to wait, as the servers are down and nobody can do anything. If you have this game on steam, click the steam button in the top left corner and click 'go offline'. You can then launch the game from steam, although the gallery won't work and online play isn't available. But that should be solved soon, so just sit tight.

Message 16 of 22 (386 Views)

Re: Always getting an error when launching origin games from steam. How to fix?

[ Edited ]

Edit:  I've merged some posts with a longer thread on this issue.  @869574764 and @BiankaJuha  Please see the accepted solution on page one for an interim workaround.

 

@869574764  Origin itself is having some issues right now, so this error may simply be a reflection of that.  You can keep an eye on the EA Help Twitter feed for updates:

 

https://twitter.com/EAHelp

 

If anyone here is still getting the error after the Origin issue is resolved, please try clearing Origin's cache:

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

And if that doesn't help, please post back, again once Origin starts working.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 17 of 22 (382 Views)

Re: I have a problem. i am trying to open sims 4 but i keep getting this error

★★★ Newbie

my wont even say error. it just wont even load

Message 18 of 22 (289 Views)

Re: I have a problem. i am trying to open sims 4 but i keep getting this error

@00112104  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Please also let me know what antivirus program you run.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 19 of 22 (274 Views)

Re: I have a problem. i am trying to open sims 4 but i keep getting this error

★★★ Newbie
@zeyneb828 It happened to me too, i play it from steam and it didn't let me open it, but it worked when i opened steam in offline mode and then opened the game. Please fix this, it was the first time that happened to me
Message 20 of 22 (123 Views)
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