I had to factory reset my pc and lost worlds. How can I recover them?

[CamieLynn]

I had to factory reset my PC and lost worlds (Barnicle Bay, Dragon Valley, and Monte Vista) When attempting many times to re-download from purchase history I was unable to either update nor successfully install from game launcher... Please Help

[roberta591]

@CamieLynn  Did you install from disc? What is the version of your game (launcher lower left)? What version of windows are you using?

[CamieLynn]

I think they were installed from a disk, but I had to download them from the website. Launcher version 1.69.43.024017  and  the version of windows is Windows 10 Home.

[roberta591]

@CamieLynn  Did you reinstall the Windows operating system?