June 2016
I tried to play The Sims 4, but after I clicked the play button, I got a message saying,
Unable to start:
Cannot start because the below file appears to be corrupted. Please repair or reinstall the game via Origin.
/Applications/The Sims 4 copy.app/Contents/Data/Client/UI.package
[bdbb60ea:29f00e76:00000000:00000000]
I continued to try, but the message still showed up. I restarted and got the same warning. I have never had this problem before, or any problem for that matter. Also, I am on mac.
PLEASE HELP!
Solved! Go to Solution.
June 2016
Try right clicking the game in Origin, and choose 'repair game'.
June 2016
Try right clicking the game in Origin, and choose 'repair game'.
February 2017
ea SUCKS SO BAD! ive had this problem for over a month and they still cant fix it and the advisors are so rude! it wont even let me request a call anymore and ive only requested a call about 5 times over the month and still no fix, they recommended me to this * which doesnt help at all!
February 2017
@agudelo_vale feel free to make your own post with a little bit more information on the issue and the things you've tried to resolve it.
November 2018
November 2018
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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September 2019
I don't know if it can help, but my problem was solved. I removed everything from their folders (as in no sub folders inside of the mod folder). It is a bit of a mess, but it works
May 2022
May 2022
Hi all,
This thread has gotten quite old now, so I'll be locking it to prevent any further necro-posting.
If you're still needing help with this issue, please feel free to create a new thread and we'll take a look with you.