I get a warning message about corrupted files whenever I try to play The Sims 4.

[outback351]

I tried to play The Sims 4, but after I clicked the play button, I got a message saying,

Unable to start:

Cannot start because the below file appears to be corrupted. Please repair or reinstall the game via Origin.

/Applications/The Sims 4 copy.app/Contents/Data/Client/UI.package

[bdbb60ea:29f00e76:00000000:00000000]

I continued to try, but the message still showed up. I restarted and got the same warning. I have never had this problem before, or any problem for that matter. Also, I am on mac.

PLEASE HELP! 

[Phantomlover1717 · Accepted solution]

Try right clicking the game in Origin, and choose 'repair game'. 

[Phantomlover1717 · Accepted solution]

Try right clicking the game in Origin, and choose 'repair game'. 

[agudelo_vale]

ea SUCKS SO BAD! ive had this problem for over a month and they still cant fix it and the advisors are so rude! it wont even let me request a call  anymore and ive only requested a call about 5 times over the month and still no fix, they recommended me to this * which doesnt help at all! 

[Phantomlover1717]

@agudelo_vale feel free to make your own post with a little bit more information on the issue and the things you've tried to resolve it.

[NerdGoddess98]

I deleted all of my mods, yet this still occurs.

[crinrict]

Hi @NerdGoddess98

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[FluffyLuci]

I don't know if it can help, but my problem was solved. I removed everything from their folders (as in no sub folders inside of the mod folder). It is a bit of a mess, but it works

[200812102008]

@NerdGoddess98 Same I dont know what to do

[EA_Solaire]

Hi all,

This thread has gotten quite old now, so I'll be locking it to prevent any further necro-posting.

If you're still needing help with this issue, please feel free to create a new thread and we'll take a look with you.